I have purchased a LED from Toshiba in January 2014. However, it started creating problem in September 2016. There was no picture being reflected on TV. Accordingly, I had lodged a complaint on 23-09-2016 vide service request no TIPLSR9H0036653. Your engineer had visited and checked the LED. He informed that some parts (Screen) have to be replaced which may take 15 days time.
On 12-10-2016 I received a call from Mr. Deepender (Mobile no 09820448067) stating that the part is not available in the company now as company is not manufacturing the said LED now and we will refund the amount to you which may take 30-40 days. On persuasive decision, we decided to take the refund amount. He informed us to send the details in whose favour the payorder will be printed. Accordingly, I message him the details mentioning that the payorder will be in the favour of " NAMITA BAGLA".
It was sent to mob. No 09619480555 from my register mobile no. Since Toshiba decided to refund the amount instead of replacement or change of part, we bought new LED TV in which we had paid Rs. 45,000/-.
I again contacted Mr Deepender on 30-11-2016 when he told me that the PO will be available with him by 07-12-2016 which may be delivered to me. I was waiting for his call and payorder obviously. But nobody turned up.
On following up with Mr Deepender (M 09820448067) today (09-12-2016), he is saying that the company is now in process of replacement of part & not the refund of amount
which may take some time which is shock to me.
This is the way you are dealing with the customer. Who will pay for the amount I spent in buying new LED. I need a justification and refund of the total amount.
Your prompt reply will help both of us.
Thanks & Regards,