IndiGo Airlines - Purpose penalty at Delhi Airport
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Complaint by: Apurv on March 11, 2014, 8:10 pm in Airlines

My flight no was 6E-309 PNR XCVP6H. I boarded the flight at Lucknow where I was allowed with 4 cabin luggage out of which 14 kgs was already exhausted with 2 bags. The staff allowed me to carry 2 laptop bags which were weighing a total of 13 kgs. At Delhi when I approached the security check gate, there was a trainee who stopped us saying he just cannot allow us to take so many luggage in cabin. From there he diverted me to his manager Manish who was very rude and bluntly said that pay the fine & check-in or leave the baggage there itself. He will not allow us to pass through at any cost. My point of dissatisfaction is why this rule wasn’t followed at Lucknow when it was the same airlines. Had i been stopped there itself I could have returned the extra luggage to my family. At Delhi I was left with no option but to pay the extra fine of 1500/- and check-in. Is that a strategy of Indigo to earn money by allowing the passengers to board the flight at the source and then penalize them in the mid-way of the journey? Because the passengers are left with no option but to pay and carry their luggage forward. What was more disappointing, that trainee who stopped us just vanished from that security check gate and from then on nobody was stopping /allowing people to enter? I am sure there are passengers who don’t carry even 15+7 allotted kgs with them and this could have been adjusted and managed had the staff been a little more polite, considerate and helpful but they were adamant on their “Rules” and blunt in the service. Considering that it was the fault from an Indigo staff at Lucknow, the penalty could have been avoided as a one-off scenario.
I am very dissatisfied with Indigo and I have made up my mind never to travel by this Airlines even if you offer the cheapest fare for any journey.

Complainant's Goal: Get a compensation so that Indigo doesnt repeat this
Complainant's Target: IndiGo Airlines
Complaint Location: IndiaMaharashtraPune
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Wed, 12 Mar 2014  guptaji

ABEY TO TRAIN SE CHALA JA YAHAN BAITH K KYA GANA GAA RAHA HAI .YA BATTERY WALA RISKSHA KARLE YAHAN KYA BAKNE AYA HAI