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I have placed a order for a key chain at ebay 10 days ago (PaisaPay ID 3********90) for which I have made a online payment. They promised to deliver the order on or before 05-01-2015. But I haven't the recieved the product yet. They said the product has been shipped and provided the below details but when contacted aramex three times they said it has been delivered through nungambakkam, chennai branch, but i didn't receive it yet. Please help on this. I have mailed boyh the support team(ebay ans aramex) but NOT RESOLVED.
Shipment Details
Courier Name : ARAMEX
AWB Number : 40********4
Contact Number : 02233003300
Dear Ralvee,
We would like to inform you that we have raised an eBay Guarantee claim on your behalf ( Claim id : 833418 ). However, according to eBay guarantee it takes a maximum of 20 days to resolve a case, but your claim adjuster will keep you updated regarding the same.
So we would request you to keep patience till the stipulated time line get over.
Thank you.
Dear Ralvee,
We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
Thank you.
Dear Ralvee,
We would like to inform you that, your eBay Guarantee claim has been closed completely as per procedure since you had not provided the requested document within the stipulated time even after reminder mails.
Therefore, eBay would not be able to intervene in the same anymore, and hence would request you to get in touch with the seller and resolve the issue amicably.
Warm Regards,
eBay India