Airtel Mobile Karnataka - Poor signal issue with Airtel Mobile at Bilekahalli Bangalore
Contact Complainant     1294 Views     Report Spam  
Complaint by: prashms on November 18, 2013, 8:04 pm in Mobile Service Providers

Airtel being No 1 mobile service provider is neglecting individual clients like me.

We are facing seriuos issues with Airtel Mobile Postpaid connections at Pariwar Presidency Apartments (H Block in particular) since last 2 months. Complaint registered with Airtel customer care and later esclated to Nodal officer have been of no use.

Without sending any technician (to meet us) and not willing to set up a booster at our flats, they have closed the complaint.


Please help us resolve this as the opertor seems to be least bothered about our issue.

Mail writte to Nodal officer for Airtel Karnataka as suggested by customer care is reproduced below:

*************************************************************************

Dear Hariharan,

I am subscribed to 2 AIRTEL post paid mobile connections, bearing the numbers 99801 xxxxx and 98455 xxxxx.

I recently shifted my residence to Anugraha Layout, Bilekahally (Near Bannerghatta Road) and the Airtel phones have not been working since then.

The signal strength for these 2 connections have been very poor within the Pariwar Presidency Apartments (H Block) where I reside. It is ZERO signal within the house and 1 or 2 bars outside it.

I had raised a complaint with AIRTEL customer care on 3rd Oct, 2013 in this regard with the complaint number: 53133940.

I was promised that by 8th Oct, this issue will be resolved.

We received only one call on 98455 xxxxx for understanding the issue.

But to our dismay, no one ever bothered to even call me back till 8th Oct for the resolution or otherwise of the issue.

I called back the customer care on 9th Oct who mentioned that the issue is closed as there is some obstruction for signal reception.

I am disgusted with this resolution as neither I was informed as to what is the status of my complaint or whether any measures will be taken to resolve in future.

Airtel customers in other blocks of our apartment complex were provided with Boosters to improve the signal and also one of your competitors has set up a new tower and one more provider has changed the orientation of receiver or so as I learnt from my other neighbors.

Airtel phones signal is the problem for few others who have moved recently to H, I and J Blocks in these apartments.

I was asked by Airtel customer care to approach you as the Nodal officer.

Request you to please look into this issue and resolve it favorably.

Thanks

Alternate Cell for contact:- +91 92434 xxxxx
************************************************************************************************

Complainant's Goal: I want signal and call dropping issue fixed quickly
Complainant's Target: Airtel Mobile Karnataka
Complaint Location: IndiaKarnatakaBangalore
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments - 0 comments posted!