Motorola India - Poor Service from Motorola India
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Complaint by: MANOJ KUMAR on October 15, 2016, 12:51 pm in Mobile and Cell Phones

Hi,
Written a below mail to MOtorola after fed up with services from Motorola. But still no response.
Attaching mail for your information and reference. Hope issue will be clear after reading below.

Motorola,
So finally you have cheated me for the third time.

Pls note for the third time you have failed to fulfill your commitment, deadline given by you is all over.

This proves the trust you have build that one have to think about your product.

As discussed over phone today,Now finally I completely want refund of my money with compensation.

Pls let me know you are going to provide the same or not, else I need to go consumer court forum for claiming the same.

A brief/summary for your kind information, reference and action
1. Problem in handset(Moto G3) from the date of delivery by Flipkart.
2. Request for exchange but no response.
3. Problem in my other handset(Moto E2), submission at service center and took 3 and half months to get back it without getting it repaired.
4. Submitted my handset(Moto G3) in service center after visit for the third time at your service center due to poor response from your service center. During earlier visits service center denied to collect the phone.
5. Unnecessary travel from one district to another as no service station in hometown.

6. Job sheet closed by you without getting the problem resolved.
7 Call from Motorola to collect the phone from service center. After visit at service center I came to know that device is not repaired and wrong information provided by Moto.
8. Again a call from Motorola that device will be repaired by 12th but a wrong communication again.
9. Call from Motorola again that problem will be resolved by 15th 9:51 AM(in two days) but still the same status.
10 . Assurance from Motorola that I will be supported in rectifying the issue asap. After assurance 3 and half months last time and nearly 1 month this time(yet to be received)

Complainant's Goal: Refund of Money paid for product with compensation
Complainant's Target: Motorola India
Complaint Location: IndiaJharkhandBokaro

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