made a complaint that my refrigerator is not working. guys from crystal solutions bhola nath nagar came. i told them its a old fridge , a new one costs only 6000, so im not willing to pay more. they said 3500 and the fridge would be as good an ew. i said fine, paid an advance of 2000. next day they put in a new freezer and said something else is spoiled and would now cost 4700. this after they had fitted the freezer. i had no opiton but to pay up. this was on the 14th ( call no 11/391). i kept telling them the fridge is not ok. today on the 18th the fridge was not working and i called again. now they say the compressor is spoiled and they want another 2800 or they could buy back my fridge for 1500! what a joke. i had told them if the fridge could not be repaired i did not want to invest in a old fridge, so in the end of the day, i have a fridge that does no work, a net loss of 4700, rude comments from the crystal solution team, no help from the customer care and only a call from the area sales manager who promised to call m back but never has. horrible experience from team videocon.
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