Airtel Digital TV - Poor after sales service of airtel digital TV
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Complaint by: munish on April 11, 2011, 12:26 pm in Satellite and Cable TV
Customer id 3001991553.
I got transferred fro Mumbai to Bangalore and given a request for installation.But now it is more than 15 days and I have made more than 10 calls to customer care but of no use.
I have written so many mails but all in vain.
They even dont bother to reply.Pathetic service and very poor show by such a branded company.
If they cannt handle the load why are they selling more connectionss..this company should be banned for selling any further connection.
Complainant's Goal: To get it done ASAP.
Complainant's Target: Airtel Digital TV
Recent Comments
1.
Mon, 11 Apr 2011 Message from iComplaints.in Helpdesk
An email communication has been sent to Airtel Digital TV on April 11, 2011, 12:26 pm
I very well agree with your comments and conclusions on Airtel Digital Services.
I am a customer of Airtel Digital with customer id 3005944198 and had been trying to get a service from Airtel to remove my DTH connection from my previous residence and re-install at my new residential address which is within 1km distance from my old residence, but was frustrated to the core. I had called the call centers for more than 15 times in the last three days and still have not got my service done. I feels it is shameful for me to still continue as a customer of Airtel Digital.
The call center service is the worst I have ever experienced. It takes 5-10 mins to get connected to an executive and after I get connected to an executive the quality of discussion is very very poor. After I finally converyed my message of request to shift the connection, I was given a date & time before which the service request would be completed and now its two days after the deadline that I am still complaining.
I would like to ask one question to you all in AIRTEL organisation; " Is there a sensible and responsible person in this organisation to attend to customer queries ?" My answer to this as of now is "NO !"