Airtel Digital TV - Poor after sales service of airtel digital TV
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Complaint by: munish on April 11, 2011, 12:26 pm in Satellite and Cable TV

Customer id 3001991553.

I got transferred fro Mumbai to Bangalore and given a request for installation.But now it is more than 15 days and I have made more than 10 calls to customer care but of no use.

I have written so many mails but all in vain.

They even dont bother to reply.Pathetic service and very poor show by such a branded company.

If they cannt handle the load why are they selling more connectionss..this company should be banned for selling any further connection.

Complainant's Goal: To get it done ASAP.
Complainant's Target: Airtel Digital TV
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
2.
Tue, 19 Apr 2011  Samson

I very well agree with your comments and conclusions on Airtel Digital Services.
I am a customer of Airtel Digital with customer id 3005944198 and had been trying to get a service from Airtel to remove my DTH connection from my previous residence and re-install at my new residential address which is within 1km distance from my old residence, but was frustrated to the core. I had called the call centers for more than 15 times in the last three days and still have not got my service done. I feels it is shameful for me to still continue as a customer of Airtel Digital.
The call center service is the worst I have ever experienced. It takes 5-10 mins to get connected to an executive and after I get connected to an executive the quality of discussion is very very poor. After I finally converyed my message of request to shift the connection, I was given a date & time before which the service request would be completed and now its two days after the deadline that I am still complaining.
I would like to ask one question to you all in AIRTEL organisation; " Is there a sensible and responsible person in this organisation to attend to customer queries ?" My answer to this as of now is "NO !"

1.
Mon, 11 Apr 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on April 11, 2011, 12:26 pm