Punjab National Bank - PNB Debit Card - Online Payment
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Complaint by: on January 6, 2017, 11:34 am in Banking and Finance

Hello,

I am writing this mail regarding my debit card issue on online payment. when I do online payment it shows "For security reasons your MasterCardS SecureCode
purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for further use at MasterCard SecureCode merchants. "

I have called on customer care number, they told me problem will be resolved after 24 hours. My 24 hours completed but problem is not resolved. this problem is happened second time.

This is really a disgusting thing. After 8 Year of experience with PNB, I am getting very Bad response from your side.
Your Customer care person says "we can't do anything and can not registered your complain. your problem will be resolve within 24 hour." But today 1 week completed.

Why you are guys play with your Online Reputation Management.
Very Bad.......

And Also I cann't submit the complaint in https://www.pnbindia.in/CCSRMSForm.aspx because it shows again and again CAPTCHA IS INVALID.....

And Please response the mail of your debitcard@pnb.co.in ID . I have mailed 4 times but no response.....

I have attached the screenshot. please have a look and resolve this problem ASAP.

My Account Details -

Name - Rahul Upadhyay
AC No. - 0938000100214411
Branch - PNB, Ranikhet
Mail ID - rahulupadhyay91@gmail.com

Complainant's Goal: Debit Card - Online Payment
Complainant's Target: Punjab National Bank
Complaint Location: IndiaDelhi

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Recent Comments
1.
8 months ago  ram sunder pandey wife sonu pandey

We are sorry that your attempt to add rs 8000/ 24/12/2016 to your freecharge wallet has failed if money was debited from your card bank accounts it well bi credited back within 5/7 days not credit may A/C SONU pandey