Kent RO Systems - Pirated spares and service Harassment
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Complaint by: Amitava on March 3, 2014, 5:52 pm in Consumer Electronics

Tthis is to inform you that I have purchased one Kent Super plus model KR120314292 on 30.09.12 vide advance receipt no. 610 from your dealer M/s Aparna Appliances Regd. Office 136 Thane Road B.T. Road Kolkata 700016. From the day beginning the performance of the machine and service of the dealer is highly unsatisfactory. Even after repeated request to them they have not given me the original invoice copy till date.

Finally the water purifier stopped and I have purchased full set of filters (Membrane+Carbon+Sediment) with FRT by Rs. 3175/- on 14.11.13.Again it stopped functioning on 15.02.14.Till date they have not resolved my service issue. Then I contacted Kent Regional Manager Mr. Shankar Banerjee and Mr. Bagchi who advised to contact Sun Service.

After visiting the the technician of Sun Services,I was informed that the RO membrane given by Aparna Appliances is not original and more shocking is that the RO membrane supplied with new equipment is also not original. I have kept the filter with me for further checking and verification of the fact.

This is highly undesirable from the company like you. I request to send your authorised service people to check and verify that the spares given by your dealer is original or not.If I do not get proper reply and service within 7 days time, I will be compelled to register my complaint in Consumer Forum.

Complainant's Goal: Service visit by authentic personnel to verify pirated spares and replacement
Complainant's Target: Kent RO Systems
Complaint Location: IndiaWest Bengal
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Tue, 04 Mar 2014 - Business Reply from - kent_ro (Kent RO Systems)

Dear Mr.Bandyopadhyay,

We deeply regret the inconvenience caused. Thanks for providing your contact details. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent