I made a payment over phone to the Airtel Digital TV customer care with my credit card on 3rd November,'10. I was told it would be installed within 72 hrs. since then 17 days elapsed no one came, no one called. I made at least 50 phone calls to the customer care asking for installation. They each time apologized and promised to install within 24 hrs. Dozens of such promises perished. Nothing happened. I cannot believe a company as big as Airtel can cheat me like this! Can I get my money back?
Dear kalyan,
This is to inform you that your concern listed 20 Nov. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
An email communication has been sent to Airtel Digital TV on November 20, 2010, 6:15 pm
Dear kalyan,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.
Regards,
Rakesh Ranga
Airtel Customer Service Team