Viral Deal G. L. electronics - PAYMENT DONE BUT ITEMS DENYING AND AGAIN CHEATED IN THE NAME OF REFUND
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Complaint by: RAVI KUMAR on October 27, 2017, 10:16 am in Online Shopping

Dear Sir/Madam,
I viewed an offer on Dainik Bhaskar (on internet) on dated 27-08-2017 of VIRALDEAL. I get interested in that and ordered followings after created my ID on www.viraldeal.co.in :
1. 32 Inch Smart LED TV

2. Smart Mobile Phone

As below are the details of my orders (Screen Shot For Reference) :


Following is the order summary:
S. No. Particulars Quantity Price Amount
1 32 Inch Smart LED TV 1 6599 6599
2 Smart Mobile Phone 2 2799 5598
Add : Shipping 300
Total 12497
I made payment through my PNB Credit Card. Followings are the transaction details :





Date Time Order No. Status
27/08/2017 17:52:45 128031000049548 Epayment Received

Following is the address given on the website:
Contact Us
You would like to share some insights with us, the best way would be to drop in a mail.
Address :
www.viraldeal.co.in
DIGHI BLOCK COLONY HAJIPUR VAISHALI -844101

Feedback, Information, Business Partnerships etc. Email:info@viraldeal.co.in
We might not always be reachable on calls as we would be attending to other customers at the same time. You are very important to us. Leave a mail at info@viraldeal.co.in and you are sure to be responded
WE ARE HERE TO HELP YOU ,9102670169 Monday to Friday from 9 am to 5 pm / Saturday from 9 am to 1 pm
Note : Please do not share your ATM,Credit Card number and Web PIN to anyone,also do not write such information anywhere on your card or on any document. viraldeal(GL Electronic) will never ask for the same.


Since thereafter, I didn’t receive any confirmation neither on Email nor on Mobile regarding payment receipt from the viraldeal till yet. After some times when I opened my Id on viraldeal I shocked to see that my Order history is empty and not showing my Order’s which I booked and made payment of Rs. 12497/-.

I tried so many times to the contact to the dealer on email as well on the mobile No. which is mention on the website, it rings but on the other end nobody picks my phone. I am feeling that I am being cheated by the owner of the website and it resumes fake as well.

Today on dated 25-10-2017 at 8:53 am, I received a call from Mobile No. +918637523034 and told me that I am from VIRALDEAL and apologies for the trouble which I face and ready to return my money which I had paid to viraldeal ie. Rs. 12497/-. He is ready to return not in my bank account but in my card. I insist but he refuse to pay in my bank, after his continuously insisting to pay in my card I agreed, after that he told me to give me card details to credit your account by Rs. 12497/- I trusted on him and gave him all details which he need to transfer. Suddenly, I received a message from bank of debit of Rs. 12497/- then I realize that I have been cheated again instead of crediting my account he withdraw the same amount. Now, I am bearing total loss of Rs. 24994/- (12497/- + 12497/-). If he really want to return my money then why not he credited my bank account instead of card, now realize that I am a victim of fraud. I am in a shocked situation that I can’t explain to you.

It is therefore requested to you kindly; help me to get my money back.
Thanking You.

Regards,

Ravi Kumar
Email Id : rrkkpp8791@gmail.com
M - +919569178829

Complainant's Goal: TO GET MY ALL MONEY WHICH I HAVE BEEN CHEATED i.e. Rs. 24994/- (12497/- + 12497/
Complainant's Target: Viral Deal G. L. electronics
Complaint Location: IndiaHimachal PradeshKangra

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