IRCTC Indian Railways - Pathetic Customer Service - Unaware of job responsibility & positive approach
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Complaint by: Abhishek Ghosh on August 19, 2010, 1:29 pm in Indian Railways

TDR filed for the below mentioned tickets but not received the refund till date.

For 2 tickets it's almost 5 months over. This is really a deep concern for travellers / customer availing the service. As conveyed by service associate over phone that the turn around time for the refund is 90 days. Furthermore no satisfactory revert is received from your end over phone when ever called & very rudely replied. This is a disaster & a complete failure of Customer Service.

Arrange for the refund IMMEDIATELY with interest & reason for the delay.

PNR No. 6239517259
TDR Filing Date 23-Mar-2010
Forwarded to Railway on 5-Apr-2010
Reason for TDR Passenger Not Travelled


PNR No. 6437325474
TDR Filing Date 29-Mar-2010
Forwarded to Railway on 9-Apr-2010
Reason for TDR Train diverted to different route from Muri JN.


PNR No. 6244489984
TDR Filing Date 22-Jul-2010
Forwarded to Railway on 2-Aug-2010
Reason for TDR Train Cancelled


Note : If a particular train is cancelled or diverted to different route then the refund should be instantly. This is a total failure of the Indian Railway system.

If not resolved within 24 hours the same will be escalated to higher level of Railway Ministry with CC to Consumer Forum.

Many e-Mails send to tdrprocess@irctc.co.in but all in vain.
care@irctc.co.in
etickets@irctc.co.in

Furthermore nobody attends the phone nos.
011-23345900
033-22439045
033-22133207

Mails send to General Manager's East & North - Railway Zone
gm@er.railnet.gov.in
gm@nr.railnet.gov.in

Complainant's Goal: I want the refund immediately.
Complainant's Target: IRCTC Indian Railways
Complaint Location: IndiaJamshedpur

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Recent Comments
4.
Thu, 20 Sep 2012  dhananjay

i am with this complain becoz i have faced same attitude from customer care .
what they belive we are begger and begger has no choice and no complain.

3.
Mon, 09 Jul 2012  Akash chatre

I called 139 to know my train departure time. I got some lady who seemed to be not enjoying her job very much. she gave the departure time and before i could ask some more question she hung on me. An answering machine was way better then her. What a pathetic customer service.I think railways have selected some illiterate stupid people who don't even know the basic phone etiquettes.

2.
Fri, 20 Aug 2010  Rajat Kumar Nandi

I support this complaint.

1.
Thu, 19 Aug 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC Indian Railways on August 19, 2010, 1:29 pm