Few months back got call from company executive saying - they've some promotional offer where free gifts will be given with holiday packages.

Offer Details : Holiday Package 3N/4D for 4 person in India @ Rs 10,499/-
Free Gifts : VIVO V5 mobile

Order ID : 100002707

Post payment , received my package then noticed small college bag was given as a gift instead of VIVO V5 mobile.

Since April 2017 I am trying to book the holiday but every time different excuses given & when Tried today to connect with the execute but getting number out off service announcement.

Let me know what steps needs to follow here in order to get my money back.

Regards,
Rajesh Kangutkar
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