Indian Railways - ON LINE TATKAL RAILWAY TICKET COMMAN MAN GRAVINCENCES
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Complaint by: sujalita on January 29, 2012, 4:06 pm in Indian Railways

On 26th we have booked a tatkal ticket on line from Ajmer to Hyderabad for 27th on train no 12719/AII HYD SF EXP through PNR number 2131264555 for myself ,to my wife and for my son .In that we have mentioned number of my sons driving license which is scanned copy. At Ajmer Railway station a special squad came under the leader ship of Mr. Asokuma CTI of NWR to specially check the ID’s of tatkal tickets and checked our ticket also. We have produced scanned copy of my son’s driving license which is invalid because it is not original copy Then we have produced original copies of pan card which are available with us and shown my original pan card but they blindly refused and booked us as ticket less travelers and called RPF to vacate our seats then we have borrowed money from other passengers and paid 2090 rupees through challan number 0666152 to travel on the same train. This is happened not to me to other 15 passengers also in the same train.
What is my argument is when tatkal ticket is cancelled due to non-availability of original ID card and I have treated as ticketless traveler then they have to refund the money to me for which I have booked a ticket on line .I am producing all type of evidence that the picture on scanned copy of driving license and original pan card is same and remaing two passengers also original ID but railway authorities misbehaving with passengers like this IS it fair?. Government making rules to control the misuse of on line booking by travel agents they are doing their business as usual but passengers who are booked the tickets of their own suffering. Passengers paying to TTS for getting seats in reserved compartments government is giving on more chance to get the money by this rule. I am requesting Railways simply harassing the passengers is not fair take steps to control travel agents not to misuse the online booking forcibly vacate the passengers after paying the fair also not fair. Everybody is not taking money with them after booking the ticket so please do not make them beggars’

Complainant's Goal: refund for the ticket booked Rs 1780 pnr no 2131264555
Complainant's Target: Indian Railways
Complaint Location: IndiaRajasthanAjmer
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Sun, 29 Jan 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Indian Railways on January 29, 2012, 4:06 pm