India Today Book Club - not got the product that i ordered
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Complaint by: Manish on October 12, 2010, 2:19 pm in Telemarketing

person from ITBC call me on phone. i ordered (Order Number 0GA100032189) for a holiday package for 2 nigh 3 days and paid rs 3200 by credit card. she agrees to give me a holiday package and 2 jwellery voucher of 500 rs each to purchase from www.suratdiomond.com. after that i got a parcel after about 10 days from ITBC which contain some books and cds. i never ordered for any books or CD. when i call on their number 011-40502424 they said that there is one coupon code in your parcel you enter that code in our website www.bookstoday.in/promos.htm and u will code yr holiday package voucher. when i tried on that site the site is not working. since 20 to 25 days it showing message that "site under maintainance visit after 3 days. i call many time on there number and they reply that site will be ok in 24 hours. but till date after about 40 to 50 days i not got the holiday package

Complainant's Goal: provide me with the product (holiday package) that i ordered or give me refund
Complainant's Target: India Today Book Club
Complaint Location: India › Gujarat › Surat
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Recent Comments
4.
Tue, 07 Dec 2010  suman kumar

I support this complaint.

3.
Thu, 04 Nov 2010 - Business Reply from - Bag it today (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

Kindly note down your membership no. ITBC10434814 for future reference.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

2.
Mon, 18 Oct 2010 - Business Reply from - bag it today (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

1.
Tue, 12 Oct 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to India Today Book Club on October 12, 2010, 2:19 pm