I purchased my RITZ car on 25/03/2010 from Abharan Motors, Udupi. The car was working fine in the beginning but soon after the rainy season and winter, I started facing problems.
1) My cars wind screen and side windows gets moisturizing and causing poor visibility. Keeping the a/c on, towards the wind screen to demist the moisture couldn’t help to improve the visibility and the problem persists even after the rainy season.
2) The sunlight reflects the dashboard hampering the visibility on the windshield.
3) The air conditioning cooling being excess in the front seat leg area - freezes the foot causing discomfort while driving.
I took the vehicle to Abharan Motors to get the above problems rectified, but they have failed to resolve the same. Even after continuous follow up, Maruti is not ready to give any feed back nor even took any initiative to solve these problems.
Now, being dissatisfied and feeling miserable with very poor customer service I have moved to consumer court, to get the justice done to my grievances.
By this means, I would bring to the public notice that Maruti is emphasizing on Productions & Sales rather than Performance & Services.
S.G. SHETTIGAR
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An email communication has been sent to Maruti Suzuki India Limited on June 28, 2011, 5:34 pm
I agree on the points you have mentioned. I bought WagonaR 1 year back and I having the same issues which you are facing. Also the air conditioning cooling being excess in the front seat leg area and water starts leaking inside after the usage of AC for couple of hours. When contaced the Bhart Motors service station they are telling its common in all the cars. I would like to know how to register a complaint in consumer court against Maruti and their dealers?