Acer India - Non responsive after-sales support of Acer
Contact Complainant     1422 Views     Report Spam  
Complaint by: Ashish on August 23, 2012, 11:27 am in Computers and Accessories

I have already logged a complaint for defective Acer AS5755 laptop with serial number: LXRPV0C01612509E151601 and complaint number being 081312-690 for defaultive hard-disk drive on 12 Aug 2012. The engineer has visited on 14th of Aug 2012 and confirmed for the same. However, inspite of several calls to the Laxmi Nagar Service centre, East Delhi, they are still responding that they are waiting for the parts to arrive and postponding the commited date of service everyday. The product is even covered to an extra 'total cover' warranty valid upto 10 Nov 2012. I hereby request to accelerate the process, as my work is at halt due to your poor services.

Complainant's Goal: Request to accelerate the service process
Complainant's Target: Acer India
Complaint Location: IndiaDelhiEast Delhi
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
2.
Mon, 16 Apr 2018  BIJAY KUMAR PALAI

VERY POOR CUSTOMER SERVICE BY ACER LAPTOP Model: A315-21-2109 :
Ref. : Comp No. 2668117I dated 07.04.18.
As guided by Mr. Vikas Lohic of City Tec Solutions, I have opted for acer care for additional warranty and accidental damages vide Certificate No. UNGNVSI001I0903131 Vide Inv. no. SA2018/03/********2 dated 31.03.18 to cover any accidenta damage to my laptop.

No acer india not clearly clarifying about the physical damage i.e. body of laptop.

I once again request you to kindly do the needful at the earliest

1.
Thu, 23 Aug 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Acer India on August 23, 2012, 11:27 am