India Today Book Club - Non receipt of Holiday stay voucher code form NO. 003615 and order no. 0GAO90066
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Complaint by: arora on May 27, 2010, 2:31 pm in Vacation and Hotels

I write with regard to my holiday, coupon no. 003615. My husband and i have been unsuccessfully trying to obtain a promo code from your office since March. To begin with, your office needs to be informed that the Govt of India speed post service does not service addresses which carry only a PO Box no. and no street address. Likewise, all the big courier companies also refuse to send couriers to such addresses citring problems in delivery. As such, we sent a courier on 8th March and the courier company informed us after one month that they were unsuccessful in reaching the courier. Then we tried to send the courier from other courier companies but no one was willing to take responsilibilty. Then we tried to send
it by speed post but encountered the problem stated above. We then sent the request form via regular post but have not reived any confirmation or call from your office. We contacted your office via email as well atleast 50 times and yet we did not get any solution to our frustration. Furthermore the office phone is mostly unanswered, which made it impossible for us to get a solution for our problem from a responsible person at the office.I have spoken to a few reps in the last few days - Shailyaja, rajni, prashant, ramneek but i have recived HORRIBLE customer service. i was finally provided a promo code by Ms. Shailaja and asked to email Kunal Shah indicating preferred locations and dates. I was assured a reply within 48 hrs, but that also did not happen.
Now i am tired of speaking to numerous reps at the bangalore and delhi offices and i dont know who is responsible for this matter- bigcity or ITBC? This is blatant harrassment of customers.

Complainant's Goal: Immediate access to avail the holiday i purchased
Complainant's Target: India Today Book Club
Complaint Location: IndiaHaryanaGurgaon
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Recent Comments
5.
Sat, 19 Jun 2010   Message By Complainant arora

ITBC HAS TESTED EVERY INCH OF MY PATIENCE!!!!
Guys really- this "latest" step you have suggested was OBVIOUSLY my first step in availing my holiday!!!!! IT FAILED MISERABLY and hence the situation today. Why must i repeat what failed multiple times in the past- i need a real solution!
I AM NOW ON THE VERGE OF APPROACHING THE CONSUMER CELL AGAINST YOU GUYS!
CAN I GET A REAL SOLUTION PLEASE????????? I NEED YOU TO MAIL ME ASAP ON MY EMAIL ADDRESS without beating around the bush!

4.
Fri, 18 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we request you kindly contact the following regarding your concerned query along with your form no. or voucher no.

Email ID: indiatoday@bigcity.in

Contact no: - 0********70.

PO Box Address: Premier Sales Promotions Pvt Ltd.
                              PO Box No: 5042
                              Bangalore-560001

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

3.
Thu, 17 Jun 2010   Message By Complainant arora

ITBC Team--

I have sent you an email with all details you require to process my holiday voucher. Please confirm receipt.

here are the details--
ITBC09107605
promo code UP7UUGKLN
Holiday stay voucher code form NO. 003615
order no. 0GAO********

-Arora

2.
Thu, 17 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Sir,


We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with the Promo code so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

1.
Thu, 27 May 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to India Today Book Club on May 27, 2010, 2:31 pm