ShopClues.com
Mar 16 (12 days ago)
to me
Hello Veena,
Thank you for shopping at ShopClues.com.
We are unable to do reverse pickup for your return request against the order 37588103 as your address is non serviceable with any of our courier partners.
We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to the following address.
To,
Clues Network (P) Limited
Plot Number- 653A, Palam Vihar Road
Bijwasan, New Delhi - 110061
We will be happy to refund the shipping charges upto Rs 300/- in the form of CluesBucks. Kindly email us the scan copy of courier receipt to get the refund. Do not send the product through India Post.
Once we receive the product, we will send you an update on the order status, alternately you can track your return status at www.shopclues.com/trackorder
Here is another useful link to get further answers to your questions:
http://www.shopclues.com/return-or-replacement.html
Thank you for your patience.
ShopClues Support
Veena Malagi
Mar 17 (11 days ago)
to ShopClues.com
As already said since from the first communications, its not possible to send me the product through another courier. I don't have money to pay the courier, so kindly arrange a return pickup from the courier service provider who given delivery to me and collected money on COD. Also inform the courier service provider to return the amount collected by me and take back your roadside products.
Other wise i will walk to the concerned authority who made for the protection of the customer that are cheated by companies such as SHOPCLUES. I will produce the all concerned evidences i am having regarding this order number like wise the displayed product, delivered products, product packet opening video and all the audio records & mails corresponded so far.
You are not eligible for the word Thank you.
Till now expecting my money in frustrated mind for a such type of cheating and dragging the issue.
Veena Malagi
Mar 26 (2 days ago)
to info
ShopClues.com
Mar 26 (2 days ago)
to me
##- Please type your reply above this line -##
Hello,
Thank you for contacting ShopClues.com.
Your request has been logged with ticket number 2470108, please use the same email for further communication. We try our best to get back to you within 2 working days.
Team ShopClues.
VeenaM, Mar 26, 10:04 AM:
Cheers,
ShopClues Support Team.
Message-Id:1J53A8X0_55138c6865398_16ca3fbd3accd328762537_sprut
Veena Malagi
Mar 26 (2 days ago)
to info
ShopClues.com
Mar 27 (1 day ago)
to me
##- Please type your reply above this line -##
ShopClues Support, Mar 27, 1:29 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at pin code 583231.
We would request you to provide an alternate address for the pick-up with a different Pin Code
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Atul Rawat
ShopClues.com
VeenaM, Mar 26, 10:05 AM:
---------- Forwarded message ----------
From: Veena Malagi
Date: Thu, Mar 26, 2015 at 10:04 AM
VeenaM, Mar 26, 10:04 AM:
---------- Forwarded message ----------
Cheers,
ShopClues Support Team.
Message-Id:1J53A8X0_55150dfdb3956_40ba3f90ef0cd338194694_sprut
Veena Malagi
1:53 PM (23 hours ago)
to ShopClues.com
583201 or 582101. These are my alternative pincodes for the said parcel pickup.
Refund my money immediately, over 2months passed you keeping the money in the name of branded items.
ShopClues.com
4:48 PM (20 hours ago)
to me
##- Please type your reply above this line -##
ShopClues Support, Mar 27, 4:48 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at your both provided Pin Code also.
Based on your concern we would like to inform you that you may send product through India Post. we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt.
To,
Clues Network (P) Limited
Plot No. 653A, Palam Vihar Road,
Bijawasan, New Delhi-110061,
Phone: 011 – 28063316 – 15
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Sanjay Kumar
ShopClues.com
VeenaM, Mar 27, 1:53 PM:
583201 or 582101. These are my alternative pincodes for the said parcel pickup.
Refund my money immediately, over 2months passed you keeping the money in the name of branded items.
ShopClues Support, Mar 27, 1:29 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at pin code 583231.
We would request you to provide an alternate address for the pick-up with a different Pin Code
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Atul Rawat
ShopClues.com
VeenaM, Mar 26, 10:05 AM:
---------- Forwarded message ----------
From: Veena Malagi
Date: Thu, Mar 26, 2015 at 10:04 AM
VeenaM, Mar 26, 10:04 AM:
---------- Forwarded message ----------
Cheers,
ShopClues Support Team.
Message-Id:1J53A8X0_55153c847437f_1a5d3ffa336cd3fc29582b1_sprut
ShopClues.com
12:00 PM (1 hour ago)
to me
##- Please type your reply above this line -##
ShopClues Support, Mar 28, 12:00 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at your both provided Pin Code also.
Based on your concern we would like to inform you that you may send product through India Post. we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt.
To,
Clues Network (P) Limited
Plot No. 653A, Palam Vihar Road,
Bijawasan, New Delhi-110061,
Phone: 011 – 28063316 – 15
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Sanchit Sharma
ShopClues.com
ShopClues Support, Mar 27, 4:48 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at your both provided Pin Code also.
Based on your concern we would like to inform you that you may send product through India Post. we will reimburse the shipping charges upto Rs. 300 in the form of Clues Bucks. Please send us the scan copy of courier receipt.
To,
Clues Network (P) Limited
Plot No. 653A, Palam Vihar Road,
Bijawasan, New Delhi-110061,
Phone: 011 – 28063316 – 15
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Sanjay Kumar
ShopClues.com
VeenaM, Mar 27, 1:53 PM:
583201 or 582101. These are my alternative pincodes for the said parcel pickup.
Refund my money immediately, over 2months passed you keeping the money in the name of branded items.
ShopClues Support, Mar 27, 1:29 PM:
Dear Veena,
Thank you for shopping with ShopClues.com.
This is with reference to your return request received for order #37588103. We regret to inform you that we currently do not provide pick-up services at pin code 583231.
We would request you to provide an alternate address for the pick-up with a different Pin Code
The refund / replacement process will be initiated once the product clears the quality check.
For further assistance, kindly refer to www.shopclues.com/help
Best Regards,
Customer Support Team
Atul Rawat
ShopClues.com
VeenaM, Mar 26, 10:05 AM:
---------- Forwarded message ----------
From: Veena Malagi
Date: Thu, Mar 26, 2015 at 10:04 AM
VeenaM, Mar 26, 10:04 AM:
---------- Forwarded message ----------
Cheers,
ShopClues Support Team.
Message-Id:1J53A8X0_55164a796a348_6c163fece6ecd32c9496a9_sprut
Veena Malagi
1:33 PM (2 minutes ago)
to ShopClues.com
As its already stated and requested that i didnt have money to spend more on this. You pl send money for postage charges, with the same money i will forward the product to your end. Also return my money which is kept by you from two months period.
reply immediately.