Dear sir,
After a lot of persuasion & complaint both by e mail & telephonic talk when the yield was negative on the lapse of 76 days
from a2zShopping ltd from whom I had purchased two items-1.nylon cooking tool set &2.Delight Induction Handi Set of 3 on 26-
January 2013 It remained to be delivered (one item i.e.Delight induction handi set of 3) to the provided address which was of
kolkata where my younger son is residing.
Actually by net shopping I had purchased 2 sets of kitchen tools from times of india group & the relevant money was paid
by me through net banking.One set of nylon cooking tool set was delivered by them at the captioned address within 5 days
whilst the second set of Delight induction handi set of 3 is still to be delivered.For this I complained on the given e mail address
5 to 6 times & contacted them telephonically also but in vain,every time they answered stereotypically that we are feeling very
sorry & created a complaint id by which they will follow the case.They answered very quickly on the same day & also cited
examples as-" if I might have been in your place I might have been the same feeling" & so on.Every time a new slogan was
used to make me pleasant but there was no sight of any resolution.
Due to this I am writing to you with the assumption that you will certainly help me to solve this problem on a
priority basis. I am writing the details as under:------
Purchaser name--- Pramode kumar
Address- At gopal nagar,north of r.e.o office distt-nawada(Bihar)pin-805110
Mob no- Mob no- ********02
Order no- 3001937790 Dt-26.01.2013 Time-16:15:29 ist, 2 items
1. Nylon cooking tool set (1qty) Status------ Delivered
2.Delight induction handi set of 3(1.Qty) Status------ Undelivered
Payment Rs-1248/- through net banking
Shipping address Divya ranjan,c/o sanjay kumar,HA 112,ground floor,salt lake,sector3,kolkata
West bengal pin-700097,Mob no-********72
Complaint case I.D- 671750 created by them
Thanking you in anticipation.
Yours pramode kumar