Indian Oil Corporation - Non delivery of Indane refill gas even after 20 days of booking of refill
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Complaint by: Agrawal on August 22, 2013, 5:55 pm in Utility Services

Dear Sir,

My domestic LPG connection is with M/s Veeresh Gas Agency with consumer number 2782 in the name of Mr. R Agrawal.

The refill delivery from the distributor is highly delayed and there is no response from them. When we go to complain, they say that there is a delivery boy problem in our area and instead of solving the problem, ask us to get the connection transferred to some other agency. The last booking was done by me on 3rd August and the gas is no delivered till date.

Every time we book the gas, delivery happens after 25 days after repeated follow ups. After the delivery they do not take bookings for 30 days from the date of delivery. Effectively, for 55 days I am not able to get a refill cylinder. How will a family of 5 members run a kitchen for 55 days with one cylinder....
Further, I have done some research and found out that there is no such guideline that refill gas cannot be booked before 30 days from the date of delivery. Anyways when the government has decided to provide 9 subsidized cylinders in a year, then why should the timeline be regulated? Anyways, beyond 9 cylinders, the consumer has to pay as per non-subsidized rate only.

Would request you to please throw some light on the process of domestic gas refilling.

1) Is there any rule that gas cannot be booked again within 30 days from the date of delivery of earlier gas?
2) Once the booking is done, within how many days, the distributor should deliver the gas?

I need help as there is no solution from the distributor.... Please take this us as a serious complaint from a tired consumer.

Complainant's Goal: Faster delivery of domestic LPG refill cylinder
Complainant's Target: Indian Oil Corporation
Complaint Location: IndiaKarnataka
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Recent Comments
1.
Tue, 19 Nov 2013  MURALIDHARAN T

Sir,
CONUMER NO.6549
ADAR NO.********1227
I had been booked for the cylinder on 9th Oct-2013- and I got the No.339529
on 14th Oct I got a message from IL-INDANE the message tells my booking is cancelled. I f I am rebooking then I will losemy seniority