Nokia India - nokia lumia 720 manufacturing defects, poor online customer support
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Complaint by: yaksh on July 5, 2013, 10:11 am in Mobile and Cell Phones

i Bought nokia Lumia 720, a few days back, Since i bought , I had audio issues, vibration problem, and audio jack problem in phone. i did put up a complaint after 3 days of buying the phone.I Have been to service centre four times, and nokia support centre have kept phone for about,5 days and then 20 days, they tried to repair the phone, but were not able to.
the company says that they have repaired the phone, but they have not.
Buying such a high end phone and getting it defective and then getting such poor services, is simple enough to understand, WHY NOKIA SALES ARE GOING DOWN>


Now,as per the company policy,nokia should replace the phone which they are not. They have been continously harassing me. Always say backend team will see, and no result is happening,since 2 months.ALSO DURING THE REPAIR OF THE PHONE, THE PHONE WAS FURTHER DAMAGED.

nokia has poor quality of manufacturing and worst online/email customer support service

P.S. Mr. UMENDRA (EMAIL SPECIALIST) DOES NOT HOW TO HANDLE CUSTOMER COMPLAINTS.

Complainant's Goal: REPLACEMENT OF THE PHONE
Complainant's Target: Nokia India
Complaint Location: IndiaMaharashtraRaigad
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Recent Comments
4.
Fri, 26 Jul 2013 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.

3.
Fri, 19 Jul 2013  Pradeep SR

Hi, I am in the exact situation as Mr Umendra is.
I had bought Nokia Lumia 720 in May 2013. And since then I am roaming around the Nokia care for the Loudspeaker issue.
Two times they changed the ringer then third time they kept it for 24 hrs observation and at service centre they are not able to fix it so they have sent it to Nokia Delhi for 10 days.
It came back saying its been repaired. Also there was some physical damage to the phone during this repair process.

After this again I am facing the same issue with my phone and the customer service centre is telling they have sent the issue through email and awaiting response.

I need a complete replacement with new warranty which they have not addressed yet.

My Job sheet No is: 542465550/130715/31

2.
Wed, 10 Jul 2013  AmitS

Hi Umendra
Do you have any contacts of Nokia senior members where we can discuss our issue before going to consumer court. if you have any please share
thanks in advance

1.
Tue, 09 Jul 2013  Amit

I am also facing the same issue and fighting for the replacement of mobile. Really nokia has poor quality of manufacturing and worst online/email customer support service. No any senior contact is provided.