Nokia India - Nokia Defect Phone
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Complaint by: Fenil_gupta99 on January 31, 2014, 10:26 am in Mobile and Cell Phones

Sir/Madam,
I Am Fenil Gupta
From:Ahmedabad (Gujarat)
Contact no:********77
Email:fenil_gupta99@yahoo.co.in
there has been a cheating to be done on me by the Nokia.
The problem was that,the day when i went to nokia care for some query related to my phone i.e Nokia Lumia 520 ,communicated with them and they while checking my phine told that your phone is Tampered and I was like shocked that how could it be possible, I have'nt got my phone opened from any other repairer or vendor.they responded that this cannot be covered in warranty and gave me in writting that this phone is tampered , Such i complained to the nokia online, they too responded after many communication through mail that sir this phone cannot be covered under warranty and this is not manufacturing fault. I claimed that no person would purchase the phone and go directly to he service centre to get checked his phone whether the phone is tampered or not? that would be a dumb act.
I have purchased the Phone from THE MOBILE STORE on 26th september and asked for help from them , but they refused and answered we are not providing after sales services so could not help about it.
Please help me regarding the matter
Nokia Lumia 520
IMEI:35********04369

Complainant's Goal: I Want My Phone Replaced as that is defected
Complainant's Target: Nokia India
Complaint Location: IndiaGujaratAhmedabad
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Recent Comments
1.
Fri, 31 Jan 2014 - Business Reply from - Nokia India (Nokia India)

Hi, sorry to hear about your experience. Please write to us on social@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC” & send it to 55555, within few seconds you will receive the list of NCCs in that city.