Airtel Digital TV - No Service by Airtel DTH and not refunding money
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Complaint by: on August 25, 2012, 9:57 am in Satellite and Cable TV

Airtel Digital Customer service is one of the worst customer service in India. It presents customer wrong commitment, harassment, poor service etc.

My customer id: 3010802716.
Complaint Tickets closed without resolving: 22246344, 22278425
Open ticket: 22543605

People I contacted to:
Area Manager: phone no: ********63


I bought a ADTV by placing an online order on 11th August, 2012 through credit card and the amount is INR 2690. And from that day the harassment started by Airtel. Eventhough the amount is credited but they didn't install the digital TV. After subsequent call to customer care, finally after some days they came and installed. But no activation. I had to followup again by calling many times to customer care for activation. Finally they did the activation.

However as the installation was not done properly most of the channels are having bad signals. I called many times to customer care, I spoke to senior supervisor (I remember one name, his name is Manjeet). Many tickets has been raised as mentioned above. They always made false commitments saying it willl be done in 1-2 days. But it never happened. But all tickets were closed without resolution. Finally I called to the DTH nodal officer, Andhrapradesh on telephone no: 040-4002449, on 24th August, 2012, time 5:49 PM. They promised me that the area manager will call me in 1 hour. But still now no one called me.

Not when I call to customer care, it doesn't even connect to the executive, rather it asks to send a message "CALL" to a number and can't speak to customer care/

I requested many times to refund the money as they can't provide service. But they don't refund money. Now I am going to sue a case against them in consumer court for the same to receive my money back and take the stupid airtel digital TV back from me.

Thanks,
Santosh

Complainant's Goal: I want to return the DTH and get my money back
Complainant's Target: Airtel Digital TV
Complaint Location: IndiaAndhra PradeshHyderabad
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Recent Comments
3.
Sun, 26 Aug 2012   Message By Complainant Santosh

Technician came today and fixed the signal quality. Now it seems much better than before. Hopefully I will not face the signal problem from now.

Thanks,
Santosh

2.
Sun, 26 Aug 2012  Pronoy Kumar Ghose

This Airtel Digitaltv is looks fraud. I have also purchased digitaltv on 22-08-2012 but till today i.e. 26-08-2012, installation has not been done. This company should be banned for fraud on customer

1.
Sat, 25 Aug 2012  Message from iComplaints.in Helpdesk

An email communication has been sent to Airtel Digital TV on August 25, 2012, 9:57 am