Mr.Pritam Negi
Nodle Officer
Airtel DTH, New Delhi

Sub: No Responce by Airtel DTH on many Complaints for PARAS Channel on DTH Membership No 3006683341

I do call so many times to the customer care department of Airtel DTH for the Subscription of PARAS Channel. But c-care executive always says to me that, they forward my complaints to concern department, and technical person will contact us with in 5 working days.(But After so many months response is again nil)

One C-care executive says that the problems consist regarding airtel DTH service shift to new signal and direction, technician will come at your home very soon and he will change the directions Dish Antenna. (But After so many months response is again nil).

In this regard c-care executives harass me on many times regarding the same complaints.

I already paid so many amounts to my Mobile and land line co bills due to lodge the complaints and wants to take feedback on several times.

In this regard (And as per TRY norms) you people doesn't charge a premium call rate on C-care Help line No. But you always charge me (From My Mobile) Premium SMS Charges on on your short code 54325. This SMS Short Code Charges always deduct from my mobile No ********89 @ Rs3/- to Rs6/- per SMS.

In the above said matter please solve my Problems to See PARAS Channel as well as refund for total rent of Month of May-2011. B-coz we found in mAy month we dont see many channels due to shifting of Airtel DTH Signal Frequency/Directions. (But After so many months response is again nil).

Please do the needful under advice to me on my mail id avshastri@gmail.com or my Cell No ********01, otherwise we take appropriate legal action against the Airtel DTH Service.

Thanks
Acharya V Shastri
(M) ********01