RechargeItNow.com - NO Refund for Failed Recharge from Rechargeitnow.com
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Complaint by: electrosam on November 26, 2010, 6:10 pm in Online Shopping

I tried recharging a Vodafone number with Rs. 610 on 15th November 2010.
Amount was deducted from my card but it shown recharge failure. I wonder why it failed. They should convey proper reason.
As per refund policy, failed recharges are tried again after 2 days, if it fails again, refund is provided within 7 days. Any action is intimated by email. But there was no any email. I tried contacting them through Failed Recharge subject in Contact US on website. No reply from them ,except automated reply which said " There will be delay in response, due to Diwali". I wonder how Diwali could affect in delay, as recharge is done on 15th Nov, which is about a week after Diwali. Escalation on website is not allowing submission, I don't know why.
Not replying is the worst thing. I want refund of 610 INR urgently. I will never use or recommend rechargeitnow.com henceforward. Many operators provide recharge from their official site now.

Details of recharge are-


Date
15-11-2010 04:23 PM
Number
xxxxxx7117
Amount
610.00
Order ID
R252********
Payment Gateway
CCAVENUE
Payment Status
SUCCESS
Transaction ID
14513547
Recharge Status
FAILURE
IP Adress
xx.xx.24.205

Complainant's Goal: To get refund of recharge amount plus refund of inconvience caused.
Complainant's Target: RechargeItNow.com
Complaint Location: IndiaMaharashtraKolhapur
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Recent Comments
5.
Mon, 28 Feb 2011  Ronak

I support this complaint.
i have recharge of Rs 200/- on 7-2-2011 but due to system problem not get balance in my number ********38.

please help to get refund.

4.
Wed, 23 Feb 2011  Gopal Gidwani

I support this complaint.

3.
Sat, 15 Jan 2011  Biren mohanty

I support this complaint. cid-01501640260 amount-500 dt-20.5.2010 cid-01507827897 amount-450 dt-18.5.2010 recharge failure but debited my account.

2.
Wed, 01 Dec 2010   Message By Complainant Electrosam

Hello Rin111.
Why there was so long frustrating delay to process refund ?
There was no reply from you for 15 days.
What is use of Contact Us on website then ?
Or you want complaints logged here then only you will solve issues ?

1.
Fri, 26 Nov 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to RechargeItNow.com on November 26, 2010, 6:10 pm