Naaptol - Naaptol.com Refund Complaint - No refund even after 30 days!
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Complaint by: Amol Patil on March 19, 2010, 11:31 am in Online Shopping

I had ordered a Motorola ROKR E8 on Feb 19th, 2010. I got a call from Naaptol after a few days i.e. Feb 26th, 2010 that the product is unavailable with the seller and hence I would be issued a refund for the same. So on Feb 26th the status of my order changed from \'Order received\' to \'Request for Refund\'.

I checked their refund policy and it says that refunds will be processed in 10-15 working days. So giving them the required time, I decided to wait. Meanwhile during these days, I got at least three calls from Naaptol confirming that my order has been cancelled and I would be issues a refund for the same. Upon asking the duration, every customer care representative said it would take about 10 working days.

Now after 15 workings, I still wasn\'t issued a refund so I decided to call their customer care. The problem starts here. They have very untrained customer support who don\'t even know how to speak proper English and be polite. They told me that it would take 10 days for refund - standard answer. I said that they have already taken more than 15 working days. To this she replied, she has escalated the claim to higher authorities and I would get a call soon. I NEVER got a call from her higher authorities! This same thing happened three times.

During this period, I also wrote 3 mails to customer care. I never got any replies for the first two mail. But in the third mail when I threatened that I would file a complaint in consumer court I got this reply:
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Dear customer,





We regret the inconvenience caused to you.. As soon as we will process your request for refund.
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Now come on, is this even a way to reply and talk to a customer. This itself shows how unprofessional they are. My order was worth Rs.7200 and I think I would incur half of that amount as phone bills if this goes on forever!

If I don\'t get a definitive reply in 2 working days from them, I will not only file a consumer complaint but will also post EVERY detail of this incident as well as the others that I have found on all of my sites (4 sites that I own) and all the forums that I am a member of. I am sure that much publicity is quite enough for them!

Complainant's Goal: To get refund
Complainant's Target: Naaptol
Complaint Location: IndiaMaharashtraPune
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Recent Comments
9.
Sun, 21 Sep 2014  Navneet Kumar

sir i have bought one 3g/4g blackberry tablet from your online shop it was defective so your representative asked me to send it for replacement which i sent it to them on 3/09/2014.by blue dart with shipment no ********534,but still.i have not been informed about it,when ever i ask your representative about it they always tells it will be sent today or tomorrow.. my order no was 10351797 ,sir please take action against it and send me reply on 0********50/0********54

8.
Thu, 08 Sep 2011  D.DINESHKUMAR

i have return product sending on 31.08.11 bluedart courier and you are received on 02.09.11 received person name mohan but till date now not response

7.
Sat, 12 Feb 2011  aashish soman

I support this complaint. i sent alomost 5 to 6 mail, to naaptol, and contact with coustmer care centre, also just i contact with customer care, also given me repeated answer that ur product ready for reshipping, and u just wait for 15 days to deliverd it. its hopless servcies, and customer care assistance also hopeless, i dont know why they not given their superior contact no, mail id. what i ask for. now already i filed complaints in cousumer daddy on line complaint. so think about it

6.
Sun, 16 Jan 2011  satyawadi jena.

I support this complaint.compali.no.199306complaint id ..(196013.kind attention to.c.r.m team.order.no.285029.

5.
Wed, 28 Apr 2010  Mukesh Kaushal

I support this complaint.

4.
Fri, 19 Mar 2010   Message By Complainant Amol Patil

Wow, how quick and prompt they replied here. I wish you had replied this fast to my other mails and calls.

Anyways, like I had said above, I DID send all those mails to your given email addresses, i.e. replyfromnaaptol@naaptol.com and support@naaptol.com and I didn't get any replies.

Anyways, I just called up and have recorded two calls now. Each assuring me that I you would get back to me by today. I am keeping all the conversations on record now, just in case ;)

3.
Fri, 19 Mar 2010  Naaptol.com

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on replyfromnaaptol@naaptol.com or Supportfromnaaptol@naaptol.com.



Thank you.
Naaptol Customer Care.

2.
Fri, 19 Mar 2010   Message By Complainant Amol Patil

Sorry forgot to post my order details. Here are they:

Order Id: 179457
Order date: February 19, 10

1.
Fri, 19 Mar 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Naaptol on March 19, 2010, 11:31 am