OlaCabs Driver GAnesh Gate Suspect Driver - My Mobile Phone got stolen in OLA cab Pune
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Complaint by: Neha Awasthi on July 23, 2015, 3:57 pm in Mobile and Cell Phones

I boarded a OLA cab from Hinjewadi to Aundh (Parihar Chowk ) pune on 21/23/2015 at around 6.16 pm along with my friend. When i reached my destination ,i realized that i have forgotten my phone in the Cab and i immedietly called the concerned driver at 7.34 pm on the same day. The driver told me that he has a phone in the cab and asked me to come up to Pimple Saudagar and take back the phone. I agreed to him and was on my way then he again tried calling me at 7.42 pm but i got only miscall alerts since the phone might not be in network. So as soon as i got a miscall alert i called back the driver at 7.52 pm and he told me that another person is claiming the same phone so you both come up to Pimple Saudagar and decide amongst yourselves and take the phone accordingly. I agreed to him and again at 7.59 i callled the driver to know his exact location and he told me that i have given the phone to that other person who claimed it. Upon asking him why did he do like that and why didnt he wait for me to come he said that i dialled the person's phone to cross-check wheter really its his phone or not and the phone rang by that number so i handed over the phone to him. I feel that the driver is lying because when i asked the driver the phone number of that other person he said that i dont have his number , i called him through one of the person's number standing at the tapri since my balance got over. I highly doubt this driver because he had the balance to call me but within 5-10 mins his balance got over even if he didnt make any calls after those miscalls he had given to me at 7.42 pm(the ones for which i got miscall alerts). I reported this incident at around 8.30 pm at Aundh Police Chowki Pune but they didnt ask any significant questions to the driver . I had to do all the cross questiong with the driver.so i asked the driver to bring the other person's phone number to whom he had given the claimed phone. Next day at police station (22/07/2014) he brought the number and we called up that person in police station. The person who came might be in his early 30's . upon checking his call logs inorder to verify whether the driver truly called him up to check the authenticity of the phone, we found out that he had deleted all his previous call records.This is shocking since a normal person at this ag of life won't do such a thing . I feel that this is a made up story by the driver since till now he is giving all ambigious answers and strange scenariors without any solid proof. i have lodged a FIR in Aundh Police Station but the police doesnt seem to be serious about it. They were blaming me only.

Complainant's Goal: To get my back my phone and to know the the theif as soon as possible
Complaint Location: IndiaMaharashtraPune
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Recent Comments
1.
Sat, 08 Aug 2015  Anish

As I booked Ola its booked with conformed status yesterday 7/8/2015. But at last moment its has been cancelled by driver if I have some urgent thing than I booked Ola. If this kind of response give by Ola than what kind of trust can be built on others person. My father having booking in train that time if he miss the train who will responsible and who will pay Ola and who will pay for valuable time. Ola saying sorry for Inconvenient at last moment if he say straight before that we can not provide the Cab than we can try some other ways but its not at all acceptable for this case.
If cab cancelled that time than Ola have to provide some alternative that time because if person booking any cab day before means having scheduled time somewhere. if you are not able to provide you have change your menu of booking earlier. You are playing with person trust, not valuing the time of person and not giving value to your customer.

This is very ridicules response by customer support too.