Professional Couriers - Missing Items worth Rs1000 from consignment send through professional courier
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Complaint by: Sharath Shanker on February 18, 2018, 12:37 pm in Others

Hi,

About a month and a half back, my parents had sent a parcel from Thiruvanathapuram to Hyderabad through Professional courier.

When the parcel was delivered at the destination address (Hyderabad) on 4th Jan 2017, we couldn't observe any tampering on the packaging. However when we opened the parcel, we could see that all the food packets and containers that stored chips and meat were torn,crushed and were completely spilled out of their packets. Due to this all the food items became unusable .

We also came to know that following items were missing from the parcel/container

1) One bottle of Wells Almond oil (Rs 300) (among the two bottle that were inside)
2) 4 Dove Soaps (Rs 400)
3) 2 Packets of Almond (Rs 700 total)

Total value of lost items = 1400Rs.

On 5th January 2018, i had sent out email to following address , explaining about this incident and asking them to take necessary action including refunding the amount of goods that were stolen/missing from the parcel.
It's been a month and a half, there is not even a single reply to the email that i had sent.
On next day, we had also given a written complaint at the Trivandrum(pattom) Professional courier parcel office from where the consignment was picked up/booked from. No response from them as well.
I have never experienced such pathetic service from any other courier service.
Its frustrating and disheartening to see such irresponsible and casual way of handling customers consignment from a reputed courier service provider like Professional service.

I request consumer complain forum to take this issue up and help me get the refund.


Following are the details of the parcel that we had sent:

Consignment No - TVM10310987

Address of Professional Courier office at which the parcel was handed-over:
TC 3/2616,Marapalam Road, Pattom, Thiruvananthapuram-695004, Kerala.

Date at which parcel was sent - 29/Dec/2017 (from Pattom, Trivandrum, Kerala)
Total Weight of consignment= 7 KG
Date at which the parcel was received at the Destination - Kondapur, Hyderabad, Telangana - 4th Jan 2018


Thanks
Sharath

Complainant's Goal: Refund for the Missing items
Complainant's Target: Professional Couriers
Complaint Location: IndiaAndhra PradeshHyderabad
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