Merchest outlet - Merchest outlet fraud
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Complaint by: Remy Lahoud on August 2, 2017, 12:19 pm in Online Shopping

i made an order on a website:
https://merchestoutlet.com powered by shopify.

My order number is 7550 ordered on 30 June 2017 : a Finishing Touch Hair Remover worth USD $24.99 i paid by internet mastercard.

On 10th July I have received a mail of tracking number but that was invalid. i couldn't trace it. and i have sent them an email that the tracking number is invalid but there was no response. then another email after a week and again no response.

Please help me in getting my amount back.

Thank you

Complainant's Goal: to get my amount back and inform other people about this fraud website.
Complainant's Target: Merchest outlet
Complaint Location: LebanonBeirut

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Recent Comments
16.
7 months ago  Tracey Grierson

I also ordered the hair removal in July still not received. I’ve contacted Merchest complaints but as of yet no reply. It is wrong how these people are taking our money and no action seems too be taken, I feel let down by Facebook as it was on there site the advert for Merchest outlet and the hair removal was advertised. Very fed up 😩

15.
8 months ago  Sigridur Guðmundsdóttir

I made my order for the Hair remover on the July 11 2017 and I have not got it and the tracking no was wrong , and I have not get any answer after I send in complain 3 times, It is hard to except that I have lost my money ( 24.99 ) I hope that I will get my money back , but I just don't know how

14.
8 months ago  AMANDA AUCAMP

I HAVE ORDER DERMACOL CONCEALER FOR $24.99 ON 5 JUNE 2017 ORDER NO 5108 AND NEVER RECEIVED MY ORDER FROM MERCHESTOULET. I HAVE SEND EMAIL BUT ARE STILL WAITING FOR THEM TO RESPOND. IS THIS THE WAY TO TREAT ANY CUSTOMER?

13.
Thu, 16 Nov 2017  Emy

I ordered the same item about July, confirmed on July 11 that it was on the way, but have not received it.

12.
Sat, 11 Nov 2017  Ingrid

The same happened to me, I'm from Brazil and I paid $24.99 (R$ 85.00), I have sent email and nothing happens. My number order is #9315

11.
Sat, 28 Oct 2017  Linda rogan

I have had the same thing happen to me,they don't answer emails or anything,so annoying I don't buy much on internet ,now I don't trust to buy from these sites

10.
Fri, 13 Oct 2017  Naina Kushwaha

Hi! I ordered two dermacol foundation on 5th September and my order number is 10028! I have not received it till date and they do not reply to my emails. It is a fraud.

9.
Fri, 13 Oct 2017  Naina Kushwaha

Hi! I ordered two dermacol foundation on 5th September and my order number is 10028! I have not received it till date and they do not reply to my emails. It is a fraud.

8.
Thu, 12 Oct 2017  Patmavathi Sandarsegaran

It has been almost 3 mths to 4mths.. bought in July.. item finishing touch hair remover and concealer has not yet been delivered.. order no # 7730
I still havent recieved yet.. i want my money refunded fully.. kept checking but no avail.. no tracking number nor email keeps deliver back as invalid...

7.
Tue, 10 Oct 2017  Nicky Leonard

Hi I also ordered hair removal about 3 months ago and still not received and there website is down

6.
Mon, 09 Oct 2017  xy

I ordered a hair remover from merchest outlet since July 9, 2017 and till now i received nothing. they don't even reply message (ORDER #9354)

5.
Sun, 08 Oct 2017  Linda slevin

Hi I ordered hair removal about 3 to 4 months ago I have sent a tonne of emails and never got one reply now their website is down hAve any of u got a refund I also ordered sweating belt and never received any of these tracking no doesn't work

4.
Sat, 07 Oct 2017  Ashley Auger

I also ordered this same item on July 11, 2017. I never got any notifications after the initial order confirmation. When i went to contact them the only option is by email which is invalid.

3.
Fri, 06 Oct 2017  Yousouf Nuckcheddy

I ordered a hair remover from merchest outlet since June 2017 and till now i received nothing and they don't even bother to reply your messages.
They are a spam and a bunch of thieves since i'm seeing that a lot of people are complaining about the same thing.

2.
Wed, 20 Sep 2017  Annie patrick

Hi,
On 3rd July 2017 I ordered a product "finishing touch hair remover" for which I have already paid online, $24.99 just to confirm I wrote a mail on 17th July asking about the package status, next day I received a revert saying:

"Hello Annie,

Our shipping time is 2-5 weeks. We will be sure to send tracking information when the item is shipped so that you may track your order. Please be advised after we send tracking information there will be no updates from us at Merchest as you have the tracking information to help with your order's status.

Please also read our responses to FAQ's below.

https://merchestoutlet.com/pages/faqs

Kind Regards,

Laura
Merchest Outlet

After that i did not received any tracking information I have been mailing them but no revert.
Please help me get my money back.
Also that website is still active.

1.
Wed, 06 Sep 2017  linda catterall

paid for product received email order placed and received money but order not arrived sent numerous emails asking where is it no reply and no tracking number