Merchest outlet - Merchest outlet fraud
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Complaint by: Remy Lahoud on August 2, 2017, 12:19 pm in Online Shopping

i made an order on a website:
https://merchestoutlet.com powered by shopify.

My order number is 7550 ordered on 30 June 2017 : a Finishing Touch Hair Remover worth USD $24.99 i paid by internet mastercard.

On 10th July I have received a mail of tracking number but that was invalid. i couldn't trace it. and i have sent them an email that the tracking number is invalid but there was no response. then another email after a week and again no response.

Please help me in getting my amount back.

Thank you

Complainant's Goal: to get my amount back and inform other people about this fraud website.
Complainant's Target: Merchest outlet
Complaint Location: LebanonBeirut

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Recent Comments
13.
1 month ago  Emy

I ordered the same item about July, confirmed on July 11 that it was on the way, but have not received it.

12.
1 month ago  Ingrid

The same happened to me, I'm from Brazil and I paid $24.99 (R$ 85.00), I have sent email and nothing happens. My number order is #9315

11.
2 months ago  Linda rogan

I have had the same thing happen to me,they don't answer emails or anything,so annoying I don't buy much on internet ,now I don't trust to buy from these sites

10.
2 months ago  Naina Kushwaha

Hi! I ordered two dermacol foundation on 5th September and my order number is 10028! I have not received it till date and they do not reply to my emails. It is a fraud.

9.
2 months ago  Naina Kushwaha

Hi! I ordered two dermacol foundation on 5th September and my order number is 10028! I have not received it till date and they do not reply to my emails. It is a fraud.

8.
2 months ago  Patmavathi Sandarsegaran

It has been almost 3 mths to 4mths.. bought in July.. item finishing touch hair remover and concealer has not yet been delivered.. order no # 7730
I still havent recieved yet.. i want my money refunded fully.. kept checking but no avail.. no tracking number nor email keeps deliver back as invalid...

7.
2 months ago  Nicky Leonard

Hi I also ordered hair removal about 3 months ago and still not received and there website is down

6.
2 months ago  xy

I ordered a hair remover from merchest outlet since July 9, 2017 and till now i received nothing. they don't even reply message (ORDER #9354)

5.
2 months ago  Linda slevin

Hi I ordered hair removal about 3 to 4 months ago I have sent a tonne of emails and never got one reply now their website is down hAve any of u got a refund I also ordered sweating belt and never received any of these tracking no doesn't work

4.
2 months ago  Ashley Auger

I also ordered this same item on July 11, 2017. I never got any notifications after the initial order confirmation. When i went to contact them the only option is by email which is invalid.

3.
2 months ago  Yousouf Nuckcheddy

I ordered a hair remover from merchest outlet since June 2017 and till now i received nothing and they don't even bother to reply your messages.
They are a spam and a bunch of thieves since i'm seeing that a lot of people are complaining about the same thing.

2.
3 months ago  Annie patrick

Hi,
On 3rd July 2017 I ordered a product "finishing touch hair remover" for which I have already paid online, $24.99 just to confirm I wrote a mail on 17th July asking about the package status, next day I received a revert saying:

"Hello Annie,

Our shipping time is 2-5 weeks. We will be sure to send tracking information when the item is shipped so that you may track your order. Please be advised after we send tracking information there will be no updates from us at Merchest as you have the tracking information to help with your order's status.

Please also read our responses to FAQ's below.

https://merchestoutlet.com/pages/faqs

Kind Regards,

Laura
Merchest Outlet

After that i did not received any tracking information I have been mailing them but no revert.
Please help me get my money back.
Also that website is still active.

1.
3 months ago  linda catterall

paid for product received email order placed and received money but order not arrived sent numerous emails asking where is it no reply and no tracking number