Matrix Cellular International Services Pvt. Ltd. - Matrix Customer Service
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Complaint by: Suraj Pugla on October 5, 2016, 2:03 pm in Telecommunications

Matrix International Sim cards have been nothing but really helpful to me. I had bought their post paid sim card for China for almost a week. After 2 days into work I realized I would have to stay longer than a week and wasn’t sure if my contract would last me longer than a week. I called their support number and inquired if I were to use the same number more than the duration of the contract how would it be.. Very patiently Varsha explained that I could continue to use it for as long as I were in Malaysia. They would just need an email from my end and the regular plan that I was on, would apply. I was quite relieved because matrix has good network services in Guangzhou. And this made things a lot easier and simpler for me. Thanks Guys for being such a great help.. 

Complainant's Goal: Informing People
Complaint Location: India

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Wed, 05 Oct 2016 - Business Reply from - Matrix Cellular (Matrix Cellular (International) Services Pvt. Ltd.)

Hi Suraj,

Thank you for the feedback, we are glad to know our team could address your concern up to your satisfaction. Assuring you the best services always.

Regards,
Team Matrix