TVS Motors - Man handling by delivery boy and bad behavior by tvs sale manager
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Complaint by: on June 15, 2016, 12:07 am in Cars Parts and Vehicles

I have a very bad experience from TVS motors sale person and would like to narrate you incidents.
With this experience I have completely in shock and in fear from TVS rowdiness.

They have pushed me down and man handled first by delivery boy and then another two people with same sales(delivery ) boys.

I have booked a TVS WEGO scooter, on 31st May with TRIJAL Motors, Marathahalli, Bangalore, they promised me that it will take 10 to 15 days for delivery. I got a call from TVS showroom on 11th June to pay balance amount and vehicle will be delivered in 1 or 2 days. I transferred 60,000/- by NFT to TRIJAL Motors on same day. I got a confirmation call for money is transferred successfully by Monday 13th June Morning. They says Vehicle will be delivered to us either on 13th or 14th.
They did not deliver on 13th, on calling the repetitively from us on 14th they says we will deliver it today. We asked them to come by day time but manager keep insisting it will be little late and would be done by 8PM.

We tried calling Manager at 8PM, and then after 8.30 PM but he did not respond to calls.

Finally Delivery person come to deliver vehicle at 9.30 PM, which was annoyed us, but still we decided to accept delivery.
We asked them about the details such as accessories, engine number, chassis number. Insurance papers. This checks was taking time and delivery boy was rest less. When we ask him for when we will get Number and Number plate he says that I don't know. we says him please check with Manager and let us know. He says manager phone is not reachable.
So we says him that we will not accept delivery now as its not complete even after taking 48 Hrs of complete payments and delivery boy is unable to give us answer. Delivery Boy was become very rest less and he snatched vehicle papers from my hand very rudely and push me down. This irritate me and there was a reaction from my side, I also try to chase him. Even he pushed down my 7 year daughter who was trying to intervene. In process I suffered minor injury for which I am attaching photos.

Then this delivery boy left the scene and come back with two another people along with him in wrong intention.
Thank god, It was my neighbors were with me so they could not do any further man handling, took away vehicle and was using bad words for us. we tried to explain his wrong behavior but they were very aggressive and not in mood to listen any thing.
Delivery boy, and other people who came with him was also mis behaving with Ladies ( with my wife & small child ) when they tried to intervene.

Finally they took away vehicle and went away.

When we try to reach Manager with whom we were dealing, was not answering calls.
when these people went away manager called me back and again I explained him same story. he was claiming that we have man handled delivery boy. we told manager if he feels that we hit him its our mistake if thats case but how was the behavior of the trijal person, then he says there was mistake from both side ( Still I am clue less what is mistake from our side)
We say him if they feel bad about any thing we don't mind to apologizes and close the matter, but manager not co operative and was asking us to come to show room to resolve issue. While ending the conversion we used very bad words about us.

This incident shocked me completely and I am in state of shock. I am not expected such behavior from reputed company like TVS.
Now I am completely clue less about delivery of vehicle or my money which I have paid to trijal motors in full by cash.

I & my whole family is completely scared of this behavior.

Phone Number of sale Manager - ********36 (Raju)
Phone of Delivery boy -
Booking receipt Number - 879, Ref Doc Number - 7494
Show room - Trijal Motors, Nithin Complex, 94/4, Outer ring road, Marathhalli, Bangalore.

Complainant's Goal: sachin Kirdat
Complainant's Target: TVS Motors
Complaint Location: IndiaKarnatakaBangalore
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