MakeMyTrip India - MakeMyTrip #fail: Refusal to recognize a glaring bug
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Complaint by: S V on January 1, 2014, 5:45 am in Travel Agencies
Recently, I had a surreal experience debating the definition of a usability bug with a MakeMyTrip “engineerâ€. No, he wasn’t interested in the generally-accepted definitions of a bug; he believed the onus of proving what I’d experienced was a bug fell squarely on me.
I have blogged about my ordeal in detail. Please see this URL (http://techspeek.wordpress.com/2014/01/01/makemytrip-fail-refusal-to-recognize-a-glaring-bug/).
Complainant's Goal: Secure refund of the cancellation fee that has been unreasonably levied on me
Complainant's Target: MakeMyTrip India
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