Visa Bill Pay - looting customer by
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Complaint by: amit on January 12, 2010, 9:51 pm in Utility Services

i am registered user of with email id, and every month the biller Reliance Infocom sent bill to the said site on my request. where i have found the biller Reliance Infocom and visabillpay togather looting the customer by adopting unfair practice violating set principal of RBI. i have made payment on 24.12.09 vide transaction ID 240121680115 having due date of bill was 26.12.09, but my biller received payment on 30.12.09 resulting late payment charges imposed by biller.
i just wanted to know when my account debited on 24.12.09 and biller received payment on 30.12.09, who has enjoyed that money for the 6 days and under which authority. whether Visabillpay has not acted on behalf of biller Reliance Infocom to collect bill amount and if bill amount received by Visabillpay on behalf of biller Reliance Infocom well before due date why the biller imposed late payment charges
i think RBI should take such things into account and frame some guidelines to regulate such unfair practice.

Complainant's Goal: to protect other customer from the loot
Complainant's Target: Visa Bill Pay
Complaint Location: IndiaDelhi

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Wed, 13 Jan 2010  Message from Helpdesk

An email communication has been sent to Visa Bill Pay on January 13, 2010, 9:20 pm