Dear Sir/Madam,

My name is Sudarshan Rasam, I had purchased lenono Smart phone P780 - 8GB on 21st November, 2013 for Rs. 18500/- from Authorized dealer TOP-10 in Mumbai (attached bill copy).
Since from the purchase of this phone, I was getting network issues. The network was keeping on fluctuating & such issue I didn't faced in my earlier phone Samsung Duo,

I had vodafone connection & stay in metro city mumbai. Whenever I was at home, office, train, car etc, I fail to get proper GSM network on my phone.

Whenever my boss use to call me for urgent work related issues, he use to get tone as phone is switched off or unavailable. Even he use to get angry on me.

I was very surprised, as I had taken care of this phone like my baby. It was handled one handed and never had even a small scratch on the phone.

I went to dealer for the same. He told me that my GSM sim card must be having problem. Then I went to vodafone gallery I complaint them regarding this, even I had replaced my sim card.

Still I faced the same issue, I then inserted my wife's Airtel sim card in the phone and tried checking, even Airtel network was not showing & getting fluctuated.

It took me two months to check this phone, I went to dealer and then dealer told me to submit this phone to the neariest service center "Fairdeal Infortech" in laminton road mumbai.

I called the Lenovo Support center number on 08-02-2014 on 1860-180-3425 twice. Mr. Mitesh & Mr. Piyush told me to submit the phone in service center "Fairdeal Infortech" in laminton road mumbai.
I had submitted the phone on 08-02-2014 itself (Job sheet no : SRIN14********001 attached in this mail).

On 13-02- 2014 I enquired the status of my phone on your Support center number & spoken with Mr. Punit. He told me that my phone PCB part is not working, for which the request is sent to the company & it will take 15 days.

You people are joking, from two months I was facing network problem & now you are saying that PCB part (Motherboard) of my phone is not working & you people will repair & replace it.

The phone has started giving problem since I purchased with in three months of purchase you will do surgery/repairing in my mobile.

I had purchased this phone only for battery reason by selling old phone samsung duo, which was too good. After investing so much money INR 18500 if I am getting such kind of defective mobile then I have to escalate the issue.

I want new phone, as I will be not accepting this mobile phone again with repair. as lenovo had sold me defective mobile.

Lenovo people are selling defective mobiles in the market, for which I may write to consumer court.

I am also from Banking & Service Industry, I need to escalate the issue at higher level, as they have cheated me

I want new phone as replacement. From last one week I am without phone & from two months though the phone was with me, but not in a working condition.

Kindly help me in this matter, so that I can escalate the issue at MD level