I have not recieved my laptop inthe parcel, same informed to paytm and i got reply from paytm that refund will be processed in 48-72 hrs, now they are saying different story, it will take time and not responding to me even though i called them on my maoney,
plz find the same.
Ankur Tevathia, Nov 4, 12:39:
Hello Bojja,

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number 1301353289.

I would like to inform you that your refund will be processed within next 48-72 hours.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!
Ankur

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."



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bojja swamy, Nov 4, 12:15:
Dear sir madam

please help me in this issue, i hope u help

iam attaching undertaking form and one thing i want to make it clear,

1.Iam not sure whether it is tampered or not,

2. the manufactueres seal is in opened condition and its empty box, only charger is there

3. if you want as mentioned in the undertaking form, we will move legally with court, iam almost at that peak, i felt it is my responsiilty to bring issue to your notice

plz find photogrphs, hope u will respond very soon,



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bojja swamy, Nov 4, 12:00:
iam attaching undertaking form and one thing i want to make it clear,

1.Iam not sure whether it is tampered or not,

2. the manufactueres seal is in opened condition and its empty box, only charger is there

3. if you want as mentioned in the undertaking form, we will move legally with court, iam almost at that peak, i felt it is my responsiilty to bring issue to your notice

plz find photogrphs, hope u will respond very soon,

Attachment(s)
_20151104_115237.JPG
IMG_20151022_190307.jpg
IMG-20151103-WA0002.jpg
IMG-20151103-WA0003.jpg
IMG-20151103-WA0004.jpg
IMG-20151104-WA0000 (1).jpg
IMG-20151104-WA0000.jpg
IMG-20151104-WA0002.jpg




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Ankur Tevathia, Nov 4, 09:31:
Hello Bojja,

Thank you for contacting Paytm.com.

This is with regards to the concern which you have registered with Paytm against the order number 1301353289.

We need multiple images of product box, packaging both inner and outer and invoice of empty parcel received.

I apologize but disclaimer shared by you is not proper.i request you to share the disclaimer with your full name as on invoice and please fill your full order shipping address in section RO of disclaimer.

We hope this helps. Should you need any further assistance, let us know.

Look forward to see you again at Paytm.

Happy to help!
Paytm Care

Disclaimer : "Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."

Attachment(s)
Customer Undertaking 4th Nov.doc




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bojja swamy, Nov 4, 04:11:
iam attaching undertaking form and one thing i want to make it clear,

1.Iam not sure whether it is tampered or not, because, frustration on paytm, i made the upper package into pieces, because i have been waiting for lovely laptop, but you did like this

2. the manufactueres seal is in opened condition and its empty box, only charger is there

3. if you want as mentioned in the undertaking form, we will move legally with court, iam almost at that peak, i felt it is my responsiilty to bring issue to your notice

plz find photogrphs, hope u will respond very soon,

Attachment(s)
IMG_20151104_035855.jpg
IMG-20151103-WA0002.jpg
IMG-20151103-WA0003.jpg
IMG-20151103-WA0004.jpg




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Neeraj.B, Nov 3, 22:23:
Hello Bojja,

Thank you for placing the order # 1301353289 with Paytm.

We value your relationship with us and I am sorry that you had to go through this experience. I have escalated the issue and we have already started a full scale investigation. Please be assured that this is a one-off incident and is being discussed with the merchant together with the logistics company. We are also raising this to the notice of relevant local investigation authorities, as required, request you to duly fill and sign the disclaimer attached in the mail and send back(Hand written signature) with the following details for the detailed investigation:-

1. Did the packaging look tampered with when you received the product?
2. Was the packet sealed or partially open?
3. Please share a few pictures of the outer and inner packing

Do let us know in case you have any further queries.

Happy to help!
Paytm Care

Disclaimer:-
""Please do not share your Paytm Wallet password, Credit/Debit card PIN, CVV and any other confidential information with anyone even if he/she claims to be from Paytm. We advise our customers to completely ignore such communications."""

Attachment(s)
Customer Undertaking.doc