India Today Book Club - ITBC-Domestic Holiday Package & Vijayadasami Offer with Phone/Camera/HomeTheatre
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Complaint by: Balaji on October 9, 2009, 4:48 pm in Telemarketing

I had placed 2 orders with India Today Book Club:

1. Domestic Holiday Package including a) 12 Books, b) 3 CDs, c) Return Air Tickets with Taxes for 2 Adults and 1 child and d) Stay in any of the 5-Star Hotels in India with Breakfast and Dinner.

Complaint: I have received only the books and CDs. I have not received any further information about the Holiday Package which is what was marketed by the marketing people. The agent, Rajendra, had informed me that within three days of receiving the books, I will be contacted by ITBC for delivering the details of the Holiday package. But there is no such sign even after 3 weeks and he is not receiving my calls anymore.

2. Combo offer of SAMSUNG MOBILE PHONE + PHILIPS HOME THEATRE + FUJIFILM DIGITALCAMERA with all accessories.

Complaint: I have received only the phone. There is no further news about the Camera and Home Theater. I called up Dilip, the senior marketing advisor from ITBC who had handled this order. But this person received my call only once and after coming to know the reason of my call, he simply disconnected the call. He is not taking my calls anymore. When I called up the customer care, they are playing a different game by telling that there isno such offer.

I once got reply from response@indiatodaybookclub.com that I have to claim my gifts from http://bookstoday.in/promos.htm. But this site shows that it is down for maintenence and that I have to login after 3 days. This condition is not changed for the past 10 days.

I have written several emails to all the available IDs: order@indiatodaybookclub.com, feedback@indiatodaybookclub.com, response@indiatodaybookclub.com, indiatodaybookclub@in.com and sales@offers.indiatodaybookclub.com. I have directly tried calling these people over phone and sent several SMSs to them to convey my concerns. But there seems to be no response of any kind from these people.

I need guidance as to how to proceed. There has to be some limit to the freedom with which these people have made it a habit to very conveniently cheat people and just escape.

Complainant's Goal: Either fulfil the commitment or refund my money back
Complainant's Target: India Today Book Club
Complaint Location: IndiaKarnatakaBangalore
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Recent Comments
20.
Sat, 20 Nov 2010 - Business Reply from - Bag it today (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

19.
Sat, 20 Nov 2010 - Business Reply from - Bag it today (India Today Book Club)

Dear Balaji,

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

18.
Thu, 23 Sep 2010  vbrao

Big drama by ITBC after wetting the pants. Is it a company run by Suresh Kalmadi or his kith or kin? ITBC: India Today Became Corrupt.

17.
Wed, 22 Sep 2010 - Business Reply from - BAG IT TODAY (India Today Book Club)

Dear Mr Girish Binani,

We have come across your on line complaint on

We have gone through your complaint, we request you kindly contact the following regarding your concerned query along with your form no. or voucher no.

Email ID: indiatoday@bigcity.in

Contact no: - 0********70.

Or courier documents at below given address

Premier Sales Promotions Pvt Ltd.
No.3A, Raintree Hall,
16/9, Rhenius Street,
Richmond Town,
Bangalore – 560025


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today

16.
Wed, 22 Sep 2010 - Business Reply from - BAG IT TODAY (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

15.
Thu, 16 Sep 2010 - Business Reply from - MUKUL RAJPAL (India Today Book Club)

provide your order details so that we can do the needful.

India Today Book club.

14.
Thu, 05 Aug 2010  girish binani

I support this complaint.

I got a phone call sumtime in august 2009 regarding domestic holiday package. I applied for it & paid Rs. 3198/- I recd the books but yet to recieve the return air tickets. In this regard, I hv called up onthe helpline numorous times but to no avail.

I also applied for Holday stay vouchers with 2 free international return tickets & paid Rs 5943 but same is still pending

13.
Sat, 19 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

The complaint made by Mr. Balaji has been resolved. If you have any further queries, please mail back to us on our given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

011-40502424

12.
Fri, 18 Jun 2010   Message By Complainant balaji

Stop bugging me henceforth. Do not ever get in touch with me with any of your bogus offers.

11.
Fri, 18 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Mr Balaji,

Your complaint has been resolved on 22/05/2010.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-40502424

10.
Thu, 17 Jun 2010   Message By Complainant balaji

Dear shameless guys from India Today Book Club. Please change the name of your company and stop using "India", in the name. I have never come across such shameless cheats that you have started troubling me online now. As per your first message starting last week, I have already replied to onlinesupport@indiatodaybookclub.com with the subline ONLINE COMPLAINTS. Go through that rather than again and again writing to me on this forum. Heights of Shamelessness and cheating attitude.

9.
Thu, 17 Jun 2010 - Business Reply from - INDIA TODAY BOOK CLUB (India Today Book Club)

Dear Sir,


We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

8.
Wed, 16 Jun 2010  madhur borate

same here , even i had purchased the free holiday package with 10 books . and feel the same to b cheated

7.
Wed, 16 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Sir,


We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

6.
Tue, 15 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Sir,


We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

5.
Wed, 09 Jun 2010 - Business Reply from - india today (India Today Book Club)

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.

4.
Tue, 08 Jun 2010 - Business Reply from - india today book club (India Today Book Club)

Dear Sir,


We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-40502424.

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team, India Today Book Club.