IRCTC - IRCTC transaction failed but later it was booked.
Contact Complainant     1455 Views     Report Spam  
Complaint by: on September 30, 2011, 8:05 pm in Travel Agencies

During booking a tatkal ticket through irctc.co.in,due to some problem the transaction was timed out.My ticket was not booked and was showing under "refund status of failed transaction" as "Ticket not booked"although the amount was credited from my bank account.
So I booked another ticket ,which was successfully booked.
Later when I checked my IRCTC account,the ticket with failed transaction is showing as "Booked" with PNR number generated.So I cancelled the ticket and got only 25% refund as per tatkal cancellation rules.
I have written and called to IRCTC many times but there was no positive response stating the refund amount.
So I would like to ask IRCTC that why should I get only 25% refund when the problem was from the end of IRCTC.
my transaction number is:03********
email : phalguniicvp@gmail.com

Complainant's Goal: full refund of my amount
Complainant's Target: IRCTC
Complaint Location: IndiaKharagpur
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
1.
Fri, 30 Sep 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to IRCTC on September 30, 2011, 8:05 pm