This complaint is regrading invalid transactions from my account. I have my debit card with me and I have not shared my debit card password to anywhere when this has happened. I have received two messages that I have withdraw money in Yadiyur (Bangalore) ATM. When I checked money balance in my Mobile banking I came to know that unknown person has withdrawn Rs. 4000/- from my account balance. I have called and inform to Kotak customer care about this and informed them to block my ATM and Mobile Banking.
Request you to take this complaint and do the needful.
Thank you.
This complaint is regrading invalid transactions from my account. I have my debit card with me and I have not shared my debit card password to anywhere when this has happened. I have received two messages that I have withdraw money in Yadiyur (Bangalore) ATM. When I checked money balance in my Mobile banking I came to know that unknown person has withdrawn Rs. 4000/- from my account balance. I have called and inform to Kotak customer care about this and informed them to block my ATM and Mobile Banking.
Request you to take this complaint and do the needful.
Dear Anantha,
Thank you for banking with Kotak Mahindra Bank.
Please accept our sincere apology towards the inconvenience caused to you.
With reference to concerns raised, we request you kindly write to us elaborating the same at solutions.bank@kotak.com along registered mobile number and the charges details for further assistance.
Post your co operation we will be able to resolve your issue and give you the necessary resolution on the same.
Regards,
Team Kotak