INOX MOVIES - Inox customer policies suck
Contact Complainant     3794 Views     Report Spam  
Complaint by: on August 31, 2013, 2:08 pm in Entertainment and Movies

Unscrupulous nuisance
AVOID, you can watch the same movie on TV than going to INOX.

A couple of my friends and I went for the movie, Madras Cafe on 30th August 2013 for 9.30PM show.

Due to the rush, I booked online. Here are the details:
Booking ID: INBC0000193457
TPIN: 1873
Seat Nos: I9, I10 & I11

I went to the kiosk to pick up the tickets, a kiosk guy was helping out everybody with tickets and he did so for me too. I picked up my tickets and waited for my friends to turn up before we headed in. They showed up and we tried to walk in when these folks started cheating us.

It turns out I was having a single ticket (since the machine produces a stub with three pieces for every seat). The machine did not spit out two more tickets and hence, I was stuck with one. They refused to let us in and we explained the situation.

We called the manager and he is one of the most customer unfriendly person I've met. He says give me the tickets or I won't let you folks in. With the remaining one ticket, one of us walked into the theater to check if somebody else was in our seat (incase I missed the tickets and somebody stole it), but it was empty. So I showed him the email indicating a confirmation of my tickets (with seat numbers) and asked him for a duplicate, but the man blatantly refused to give me a copy citing company policy.

My first question to Inox is, which loser set this BS rule do you have that does not allow making photocopies of tickets. Do you realize how stupid that sounds? Do you realize how customer unfriendly this is? It is soo dumb that I want to repeat it, YOU CAN"T MAKE PHOTOCOPIES OF TICKETS EVEN FOR LEGITIMATE REASONS????

My second question is, what on Earth was your man doing in the kiosk. Even if I missed it, why would he not tell me. I don't need somebody to help me use the touch screen, especially not anybody with such a careless attitude towards customers.

Thirdly, these folks are soo confident about their ticket vending machine that they think I misplaced it. They said their man was there and a surveillance camera too, but neither the man nor the camera is aware of my tickets. The manager refused to show us the tapes despite repeatedly asking him.

Inox, train your men to back up their claims. They cannot defend your incredibly stupid rules with their incomprehensibly dull customer relationship management training. To top it all off, both these guys are just laughing at our predicament, Inox clearly has some sadistic culture.

FYI Inox, your malleshwaram multiplex confirmed my booking, debited my money but the booking didn't translate into tickets on one instance while these machines have failed to recognize the booking ID and TPIN in a couple of instances. So I don't trust your machines and your employees should be trained in not trusting your machines either. Even the security is not trained to help out distraught customers (I asked them to find the other ticket stubs, but they were just looking at me like they were from a different planet) and they standing and gossiping about who knows what.

The duty manager said, if you do not have that piece of paper (of which he couldn't make copies due to some accounting and distribution issues) I will not give you another copy and I will not let you in. HOW CAN YOU NOT TRUST YOUR OWN EMAIL CONFIRMING MY TICKETS, SHOW TIMINGS AND SEAT NUMBERS THAT YOU DO NOT PRODUCE ANOTHER COPY!!!

We had to buy a couple more tickets and then walk in. We sat at I9, I10 and I11 and clearly nobody had stolen our tickets. IF YOU CANNOT HELP YOUR CUSTOMERS, THEN YOU DO NOT DESERVE CUSTOMER LOYALTY.

ALL GOOD SAMARITANS OF BANGALORE, DO NOT GO TO INOX MOVIES IN JP NAGAR. Inox has some British-era rules about customer rights and they are not worth the exorbitant prices that we pay.

Inox has cheated me for the price of two tickets (Rs. 554) and I want that back.

Thank you for ruining this movie experience for me. Ironic that you head to a cinema hall to chill but we did anything but that.

Complainant's Goal: I want my money back
Complainant's Target: INOX MOVIES
Complaint Location: IndiaKarnatakaBangalore
Would you like to Comment on this Complaint?
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments - 0 comments posted!