I had bought 5 bags from shopclues but within 15 days all bags strips are open due inferior quality of product now shopclues refuse to retrun/refund the payment.
ShopClues Support, Jul 14 02:45 pm (IST):
Hello ,
Thank you for contacting us with your request. However, we would like to inform you that the product which has been ordered by you is the same which has been delivered to you. Therefore, we will not be able to fulfill your request.
We appreciate patience and understanding in this matter. You are always a valued customer to us, and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team, and we'll be happy to assist you further.
Thanks & Regards,
Upasana-Shopclues.com Customer Service
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durgesh sharma, Jul 14 11:02 am (IST):
Hello,
Please instruct your courier to collect the material & refund the payment at the earliest
Thanks
DKS
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durgesh sharma, Jul 13 10:49 am (IST):
Hello,
I think you are not understand the issue from shopclue i had bought 5 (4+1) travel bags at the cost of 999 out of 5 one bag found damaged condition at the time of delivery now other bags strip also open & its show the quality of product was inferior & now i want to replace all bags please understand & suggest.
Thanks
DKS
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ShopClues Support, Jul 13 10:35 am (IST):
Hello,
As the refund for the order 3115518 has already been with Rs.200 initiated on 29/05/13, it will take maximum 2 weeks to credit the amount into your account/card through which you paid and if the amount is not credited back into your account/card through which you paid, kindly update us the screenshot of the statement from 29/05/13 to till date, so that we can cross check with the payment gateway and resolve the matter.
Thanks
Nikita
ShopClues Support
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durgesh sharma, Jul 12 04:46 pm (IST):
Hello,
Only 200 Rupees credit in my account same was informed to your representative & he assured to me balance amount should be credit at the earliest but till date no action taken by you.
Thanks
DKS
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ShopClues Support, Jul 12 03:58 pm (IST):
Hello
Thank you for shopping at ShopClues.com.
As per our discussion we have already initiated refund for your Order 3115518 on 29/5/13.
The refund will be reflected in your card/bank statement as per the following timeline from the day of refund initiation:
Credit Card Payments: 15 business days
Debit Card Payments: 7 to 9 business days
Net Banking Payments: 4 to 5 business days
We apologize for the inconvenience. Please be assured we are trying our best to expedite the refund.
Please click on the following link if you have any further questions
- http://www.shopclues.com/trackorder to get a quick update on your order
Thank you for your patience.
Ritika ShopClues Support
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durgesh sharma, Jul 12 12:33 pm (IST):
Hello,
Still no response from shopclue till date.
DKS
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durgesh sharma, Jul 11 03:11 pm (IST):
Hello,
After passing four days there is no response given by you.
Thanks
DKS
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durgesh sharma, Jul 07 03:48 pm (IST):
This is a follow-up to your previous request #229642 "Damaged-3115518"
Hello,
This is regarding the below matter that other one backpack strip also open short of period its show that quality of whole product was inferior it is not good for shopclue also to sell inferior quality product now i want to return all bags please advice.
Thanks
DKS
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Cheers,
ShopClues Support Team.
Message-Id:YR11VKWS_51e26c193e730_3aa5300********b