Idea Cellular NCR - Idea cellular Wrong Policies, customer having problems
Contact Complainant     569 Views     Report Spam  
Complaint by: Tipur Madan on April 15, 2014, 6:22 pm in Mobile Service Providers

Hi,

I am a regular Idea customer(Corporate plan TCS) from last 9 years(3 Years in Pune, 6 years in Gurgaon) and I am not happy to inform you that I am switching my both numbers from Idea to Airtel.
After so many complaints raised and Show room visits, still my problem has not been resolved and i am getting this issue every month.

My regular number is 9911191629 and i took another number 7840051629 for CUG calls and also with Roaming free pack of 75Rs and sent that number to be used in Roaming to one of my relative for long calls.

But every month the unbilled amount exceeds the limit (750 Rs only) and the outgoing/Incoming facilities to that number (7840051629) are barred saying that unbilled amount usage exceeded.
But in real the Roaming pack is applied at bill generation and all the unbilled amount is discounted in the end. i dont have any issues as it shows unbilled amount around 2000rs as i know it will be discounted at the end but why i am suffering the barring of the number and due to which i am not able to call that number unless i pay some amount.

I did this in first month as i Pay 800 rs in advance extra that is still not utilized and i am still 523 rs in Plus ( i have paid extra) so why should i pay more this time in order to continue receiving the calls as this is not my fault that Idea has this incorrect system of adjusting the unbilled amount at the bill generation.

Customer care people are saying that please go to idea show room and they can increase the limit from 750 rs to 2000 or 3000 rs and Idea show room people are saying that they cant increase the limit unless i pay that much amount bill.

THis is totally disgusting as the purpose of taking the new number is failing and i am not able to talk to my other number.

If Idea can increase the limit on my number right now so as i should be able to call the number then its fine. But i dont think it will be done so i have already request port request from my number 9911191629 and will also raise port request from my other number 7840051629 when it will be started again.

Its really frustating using Idea account this time. I will not recommend to use Idea to anybody and also suggest my friend to use another service provider than idea. Really frustating.

Regards
Tipur Madan
9911191629

Complainant's Goal: My number should be Activate immediately with increased credit limit
Complainant's Target: Idea Cellular NCR
Complaint Location: IndiaHaryanaGurgaon

Would you like to Comment on this Complaint?
Security Code
By clicking "Post Comment" button, you agree to our Terms of Services and Privacy Policy
Recent Comments
3.
Sat, 19 Apr 2014 - Business Reply from - Idea Cellular (Idea Cellular NCR)

Dear Customer,

We regret the inconvenience caused to you. Our efforts in contacting you could not be established. Please share your alternate contact number and suitable time for us to reach you and address your query.

Thanks & Regards,
Customer Care, Idea Cellular

2.
Tue, 15 Apr 2014 - Business Reply from - Idea Cellular (Idea Cellular NCR)

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

1.
Tue, 15 Apr 2014 - Business Reply from - Idea Cellular (Idea Cellular NCR)

Dear Customer,

We regret the inconvenience caused to you. We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular