Hi,

Product Type : ICICI PLCC OTL Product
OTL Account No : ****************

I see that there is a Cash-In-Select Loan account which is still active and accumulating interest and other charges for a very long time till date. Further this was the only reason why my CIBIL score was being hit (which I just found out while applying to a credit facility and that is really shocking me) even though I maintain very good financial relationship with ICICI using various other products and relationships with other banks as well. I would like to know why this account is still active and accumulating charges when I have paid in full and closed this account long before. Also if possible please send me all the jurisdiction information with regards to this account and region so that I can get some clarity and further take this up legally if so necessary, as the customer care is not helping me in anyway.

I have spoken to the customer care several times with regards to this but till date there seems to be no response and looks like they are not bothered to respond hence I would like to take this up legally. Below are the last 2 conversations with customer care.

Call 1 (23 Jan 2014) : Spoke to Nazeema (SR302192011) , who confirmed that this will be taken care-of and I would receive a call-back within 48hrs on the same to discuss and conclude the issue after retrieving the acct info / acct statements from their systems but nothing happened till date.

Call 2 (29 Jan 2014) : Spoke to Jyothi (SR302921636) , who also confirmed the same as above and she said I will get a call for sure within 48 hrs atleast again. But nothing happened...

Looks like they are purposely doing this to delay the process and make me pay this due amount which was a result of their mistake. I am clearly not liable for this at all.

They may also come-back saying that I didnt pay Rs.700 in March 2011 and that is when the interest accumulation started. Actually that is a lie. During the last 2 months of acct closure there was a confusion over payments. So when I called customer care about this, they asked me to make last 2 months payment together and then they will be able to remove Rs.700 that was accumulated as late payment fee.

As agreed I made the payment of Rs.3500 on 06 Apr 2011 and Rs.3519.24 on 22 Apr 2011 respectively. But they did not or forgot to remove the Rs.700 out of the billing system and that has now grown to Rs.5105.91 which is entirely interest and other charges only.

Hence proving that I am not liable to make any of the payments at all. Except the bank closing the account and providing a closure statement and update the CIBIL so that they can properly update and maintain my records. Which will help me in availing the credit facilities from ICICI and/or other financial institutions.

Note : I have all the statements that they are looking for (every single month) in my old E-mail.

Surprizing element : What's surprizing is that they have never sent me a PHYSICAL BILL or COLLECTION CALL or COLLECTION EXECUTIVE to ask or remind me of the so-called pending payments, after my last payment. Giving a very clear picture that my account is closed and loan settled-off.

Suspicion : This also raises a suspicion that why they did not send any PHYSICAL BILL or COLLECTION CALL or COLLECTION EXECUTIVE. Are they are trying to siphon money from the customer without anything on records just by making the customer feel that we owe them where we actually dont ?

Finally I also would like a faster updation of CIBIL records and a compensation from the banks side for screwing up my CIBIL status for nearly 3 years.

Thanx & Regards,
J*************