iberry asia - iberry tablet
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Complaint by: mdehsan on November 19, 2013, 3:12 pm in Online Shopping

Dear sir,

I purchase a tablet in the last week of September as following

CoreX2 3G Rs 13,000.00

Quantity:

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100% Transit Insurance : Guaranteed delivery of products failing in which 100% refund.
Easy Payment methods : Credit Card, Debit Card, Netbanking, 0% EMI & Cash On Delivery
Super Fast Delivery : Same day dispatch for orders confirmed before 1pm.
Premium Courier Services : 24-48 hours delivery to all main cities across India. 3-7 days for interior cities.
7 Days Returns Policy : Money back guarantee for dissatisfaction as per Shipping & Returns policy.

After receiving the device I found voice volume was very less if someone call me I am not able to hear the voice as well as ring tone. The rear Camera was not working.
I asked them within I a week that your device is not according to satisfaction and want money back guarantee or I will select another device any pay the difference.
They told me to update the software and problem will solved and did according to their instruction.
But problem was not solved.
They asked me to send it back by Aramex and I did that.
They return back to me saying everything is ok now.
After receiving I check camera was working, but battery was very low charged so I try to charge it and I found it was not charging either charger was defective or power plug in port in the device was defective.
After a little while the tablet get closed and no display.
They told me charge it for 8 hour and tried update this device again.
But still it was not charged an no display.
Since I bought device till date I am not able to use it, I got mentally harrashed. I am asking money back guarantee or another model with difference paid but no response.
Please check the following link for follow up with their technical support and Warranty.
http://support.iberry.asia/view.php?e=md.ehsan@hotmail.com&t=245492

Complainant's Goal: Either money back guaranttee or another model with paid differnce.
Complainant's Target: iberry asia
Complaint Location: IndiaBiharPatna

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Recent Comments
1.
Mon, 30 Dec 2013  sanjay heda

tuch screen problem