Professional - I Phone 5 S - Problem with in 8 months
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Complaint by: BJ Balamurugan on May 13, 2017, 12:43 pm in Mobile and Cell Phones

Dear Sir
I am a Apple customer since 2013. I have purchased an I phone 5S on 01.09.2016.
On 27th April and 5th May 2017 the device got heated up abnormally and switched off. I got to wait for the phone to cool and recharge it again to use it again.

On 6th May 2017 I submitted the device for repair at Ample I care services located at Forum Mall Bangalore.

I was told the device was under observation. Yesterday evening i got a mail stating that the device is ready for delivery. Repair done was replacement of the display module.

I purchased I phone for two reasons.
1. World class quality
2. Replacement Warrenty.

I understand that if any Software problem was solved it is fine to get the same device rectified. But in my case Display was replaced.

Display unit is the heart of the system how can i accept this device . I have the warranty period only for next 4 months. What is the guarantee that this will perform well.

I was told while buying that the device will be completely replaced with new one if any such major spared fails.

I request you to consider my case for replacing the entire device. i suffered a lot when it was swithched off during my travel.

I cannot take one more chance. Kindly replace the device with new one.

Details of the Phone :

Model : I phone 5 S
Sl No : DX3S742BFRC4
IME No : 355673072132579

regards
BJ Balamurugan
Mobile No : 96119 72006

Complainant's Goal: to Get replacement for my i phone 5 Sdevice
Complainant's Target: Professional
Complaint Location: IndiaTamil Nadu

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