From

Anil Kumar.V
T.C.28/78,Kaithamukku,
Near Ananthapuram Towers,
Trivandrum-695024

To
PANKAJ NARULA,
Chief General Manager(Service)
MARUTI SUZUKI INDIA LTD.
PALAM GURGAON ROAD
GURGAON-122015
HARYANA

Sir,

Sub : Complaint regarding delivery of defective Maruti alto Lxi.
Ref : Invoice No.50079 AL 1-1M dtd 17-04-2009.

This is to bring to your notice and to request remedial measures for the bitter experience, I had in purchasing one Maruti alto Lxi from M/s Popular sales & services, Trivandrum as per the details below :

Name of Dealer Popular Vehicles & Services Ltd.
Killippalam,Karamana Post,
Trivandrum
Dealer code 1601
Date of delivery 22-04-2009
Vehicel Model Maruti Alto Lxi
Invoice No. 50079 AL 1-1M dtd 17-04-2009.
Chassis No. MA3EYD81SO1371075
Engine No. F8DN3657378
Registration No. KL-01-AV 1941

I took delivery of the above mentioned vehicle on 22-04-2009, on the day of delivery itself, the AC cooling was not there, when I reported the matter to the show room, they told me that the cooling will start after the vehicle run for sometime. As this was my first car, I believed what the showroom people told me and even after running 60 Kilometers, the AC was not at all functioning and horn was also started malfunctioning as it was working only intermittently, and whenever I switched on the AC the fans were blowing only hot air and I could make out that the AC was not at all working and I have been cheated with a defective alto lxi.

Further to this on 04-05-2009, I took the vehicle to the showroom and they directed me to the Maruti Service (popular) where after inspection of the vehicle, the service people told me that the compressor of AC was not working. The compressor was not holding the gas as one of the nuts is defective. They told me that they will take out the compressor and sent for overhauling at some other work station and will return it to me after four days. This clearly shows that I have been sold a defective maruti alto lxi. Even as on date the compressor was not refitted in my vehicle. When I contacted the Maruti show room and service center , I have been told that the compressor is faulty beyond repair and they will replace the same within a week.

From the above, I come to the conclusion that

(1) Contrary to what people are made to believe, the dealer has not checked the vehicle throuroughly before delivery. they have been deliberately cheating me with supplying a defective car.
(2) After the sale, the dealer’s response was indifferent and even now they have not made any earnest attempts to replace the defective compressor.
(3) I have been sold a defective car at the cost of a Maruti alto Lxi.
(4) If the AC compressor or anyother part of the vehicle is defective at the time of delivery itself, as the dealers say, it is a manufacturing defect and as such I must be adequately compensated for the mental agony, I have been through in purchasing a Marut vehicle besides replacing a new vehicle.

I therefore, request you to take immediate measures to replace the whole vehicle and to compensate me adequately for the mental agony the purchase of the Maruti vehicle caused to me, failing which I will be compelled to file a consumer case.


Awaiting your early reply,

Sincerely,



Anil Kumar.V
Photos of the new vehicle after removal of AC compressor attached.