Future Group - I have been cheated
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Complaint by: Vijay on August 22, 2013, 11:42 am in Online Shopping

I had made an online purchase on 08/08/2013 at the website of Planet Sports of Future Group
My purchase ID: 1280118 dated 08/08/2013
I have still not received the goods ordered nor I have received my refund of money paid through my CitiBank credit card
They have just communicated their inability to deliver the goods purchased online
What about my refund of money paid to them online
Several complaints have been made to the company's call centre and several emails have been sent to them regarding the issue
Now I request you to help me in the matter & oblige

Complainant's Goal: I want my money back
Complainant's Target: Future Group
Complaint Location: IndiaMaharashtraMumbai Suburban
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Recent Comments
4.
Tue, 27 Aug 2013  Sunny Nischal

This is a complaint regarding online company Planetsportsonline.com who is part of Future Group. I placed an order for shoes online on 16 July of amount Rs.2600 through credit card and order no. is 1201320. The order was not shipped yet wherein I was promised that the product will reach me 5 to 7 days. I cancelled the order due to non shipping and I received email on 30 July from them stating they will
refund my money in 2 to 3 days and Complain No :- M1054 however the money has not credited to my account yet. I followed up through e-mail and they sent an e-mail to me with same response. Later on, I escalated matter to priya@futuregroup.in, joseph.john@futuregroup.in & harshal.thakare@futuregroup.in however priya replied same kind of answer stating they will resolve my problem and someone will give a call to resolve this. I wasn't shocked to see that I wasn't the only one who is facing this problem. I have to pay interest for Rs.2600 for each day till they fill refund my money. I tried calling to speak with senior but customer care didn't transfer my call to relevant person. Most of times, they disconnect phone after putting me on hold when asked to transfer to manager. This whole situation has lead into a mental stress because I feel that I am cheated. These companies are a spot on E-Commerce industry. They disgrace other fellow companies and demotivate buyers like us to buy online thus a loss to our economy. Today, I have filed a case in consumer court and they will understand that what kind of pain I am going through because of their incompetent and unprofessional behaviour. I want them to pay damage fee, interest charges and original amount of my transaction.

3.
Fri, 23 Aug 2013   Message By Complainant Vijay Agarwal

Priya
You just say you have taken note of the matter
Why don't you refund my hard earned money and resolve the matter
How much patience its since 08/08/2013

2.
Fri, 23 Aug 2013   Message By Complainant Vijay Agarwal

They are just saying that they have taken note of the matter
Why are they not refunding my money

1.
Thu, 22 Aug 2013 - Business Reply from - Future Group Care (Future Group)

Dear Vijay,
This is Priya from Future Group. We have already taken a note of this matter. Our team will resolve it at the earliest. We request your patience in the interim.

Regards,
Priya
Future Group Care