Idea Cellular NCR - I am very disapointed when i face this problem
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Complaint by: dharam on January 19, 2011, 11:11 pm in Mobile Service Providers

I have idea's connection that is 9718392392, now this is prepaid but earlier it was post paid & from last 3 years i m using this no.In month of august last year i went one of your franchise store in janak puri(vishal telecom) for p to p my connection.One lady is sitting their & also franchise owner(vishal),she told me sir if u want to convert you connection so we need some documents with sim charges 75 rs. i have paid this amount & go back to my home.next day i called up in customer care & ask to your excutive abount sim charges i was shocked when i heared that there are no charges for sim in your case.I went vishal telecom again & told to the lady excutive that u are making fool of your customer same i got my money back with lots of excuses.now i have booked a complaint over the phone at your customer care(comp. no-1-12045674215,10:00 a m,01/03/2011) for wrong deduction but yet i did not get my balance & my balance was deducte two times.I m also belongs from service industry & i know very well importace of customer service but i think idea is not scared for consumers.Hope anybody see this mail & respond me

Complainant's Goal: my balance
Complainant's Target: Idea Cellular NCR
Complaint Location: IndiaDelhiNew Delhi

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2.
Thu, 27 Jan 2011 - Business Reply from - ideacellular (Idea Cellular NCR)

Dear Sir,

As per your telecon with our customer service associate, we wish to affirm that your concern regarding the postpaid to prepaid migration has been discussed and addressed.For further assistance kindly get in touch with our Customer care centre -details updated on Idea website. www.ideacellular.com.

Regards,
Ideacellular

1.
Wed, 19 Jan 2011  Message from iComplaints.in Helpdesk

An email communication has been sent to Idea Cellular NCR on January 19, 2011, 11:11 pm