Vodafone Delhi - I am suffering from 10 days due to vodafone service
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Complaint by: Julfiur on May 27, 2010, 10:59 pm in Telecommunications

I am Julfiur Rahman from Noida, sector 61. I am working in software company here.I had taken a prepaid connection of vodafone in april 18 and number is 9654083134 .
I do not know how a caller tune is being activated.I did not want it.Now from this month I do not want any caller tune.So, I called customer care on 198.They told me to send a sms CAN CT to 144. I sent it twice or thrice , but till the caller tune is running.When I call them , they tell me it will be ok. But from last 7 days no changes.
I have not been able to recharge and talk from my cell for last 10 days.It is too much.I am not satisfied customer support.How can they do this to a customer.


Moreover from today when I call 198, it says that this facility is not available to me..How and why???I have written this letter to you to get a good response.Please deactivate my caller tune.I dont want any and why should I pay money here if I dont want it.
From last 10 days I have not been able to call anyone from my cell.The shop in Shopprix mall from where I took the sim told me to go to Zonal office, But I am a working man and I cant manage time for that, moreover why should I go?

Please sir take a reasonable agaist vodafone .I am really sufferring.

Complainant's Goal: i need the reason why they do not deactivate my caller tune if i dont want it?.
Complainant's Target: Vodafone Delhi
Complaint Location: IndiaSector 61 noida

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Recent Comments
2.
Sun, 06 Jun 2010 - Business Reply from - Vodafone Care (Vodafone Delhi)

Dear Mr. Rahman,

Thank you for your email dated 31/05/10 regaring the deactivation of caller tune service on your Vodafone numbe 9654083134

We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you.

We would like to inform you that as per our records, the caller tune service has already been deactivated on your Vodafone number 28/05/10

Assuring you with the best of our services at all times

In case you need further assistance, please do call or email us. We'll do our best to help you.

Happy to help,

Shweta Gursahani
Vodafone Care

1.
Mon, 31 May 2010  Message from iComplaints.in Helpdesk

An email communication has been sent to Vodafone Delhi on May 31, 2010, 4:56 pm