Idea Cellular - I am not satisfied with your service
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Complaint by: on March 21, 2014, 1:07 pm in Telecommunications

MY NAME IS VIKASH SHARMA FROM BHAMATSAR, BIKANER (RAJASTHAN)

I AM A USER OF YOUR SIM NO. 8441039511 SINCE MORE THAN ONE YEAR.
I RECHARGE IT REGULARLY AND USE IT REGULARLY.

BUT ONE DAY I GOT A MESSAGE THAT "PLZ SUBMIT YOUR DOCUMENT IN 2 DAYS OTHERWISE YOU LOST SERVICE"
I JUST CALL TO COSTUMER CARE BUT THEY REPLY THAT THEY HAVE NO CLUE ABOUT THAT AND THERE SYSTEM ARE NOT UPDATE THIS MATTER CALL AFTER SOMETIME.

AFTER SOMETIME I FORGET TO CALL AND YOUR COMPANY CLOSE MY SIM (8441039511) AS THE TIME MENTION IN SMS.

I AGAIN CALL TO COSTUMER CARE FROM MY ALTERNATE NO.
THEY SAID THAT YOU ARE NOT A REGULAR USER SO THE SERVICE GONE CLOSE. YOU HAVE TO RE-SUBMIT YOUR DOCUMENT TO START THE SERVICE AGAIN.

THE NEXT DAY I DO SO I SUBMIT MY DOCUMENT AT YOUR IDEA OFFICE AT BIKANER. AND YOUR REPRESENTATIVE TOLD ME THAT THE SIM ACTIVE IN 2 DAYS.

BUT AFTER 15 DAYS THE SIM IS NOT ACTIVE. YOUR COSTUMER CARE TOLD ME THAT THE SIM IS PERMANENTLY CLOSE FROM IDEA

I JUST WANT "PLZ ACTIVATE MY SIM BECAUSE THIS IS MY BUSINESS NUMBER AND I LOOSE MY ALL CONTACT"

THANKS
VIKASH SHARMA
9694623647

Complainant's Goal: I WANT TO RE-ACTIVE MY SIM SERVICE
Complainant's Target: Idea Cellular
Complaint Location: IndiaRajasthanBikaner

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Recent Comments
2.
Sat, 22 Mar 2014  vijay pandit

my mobile no: 8422003081
I have sevral request for dnd ,i got the confirmation of dnd ,but the sms doesnot stop from you side,I am not intrested in any offers,why they waist there time & mine also.got fade up of it.if I ask where to complain your service providers gives same procdure wich I did sevral times.is there is a need to report it to trai.
dnd req:1-42875723411,1-4276916833

1.
Fri, 21 Mar 2014 - Business Reply from - Idea Cellular (Idea Cellular)

Dear Customer,

We wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular